Manager: Orthocare Clinical.

AfroCentric Group; Johannesburg; On-site; ZAR 1,200,000 - 2,100,000; Full time

Job summary

AfroCentric Group in Johannesburg seeks a senior leader to drive the clinical delivery of the OrthoCare programme, ensuring end-to-end management of the member’s care journey and consistently high-quality, accessible care.

The role provides tactical leadership to the clinical team, drives operational processes, builds stakeholder relationships, and ensures service delivery aligns with organisational objectives.

Qualifications

• 5+ years of leadership and people management experience in healthcare.
• 3–5 years’ operational experience in medical/healthcare industry.
• Bachelor of Medicine and Bachelor of Surgery (MBChB) required.

Responsibilities

• Lead clinical delivery of OrthoCare programme and ensure end-to-end member care journey.
• Drive clinical and operational processes across channels and optimise service delivery.
• Build strong stakeholder relationships and align with organisational objectives.
• Develop and monitor team delivery against service levels and quality standards.

Skills

Leadership

People management

Healthcare operations

Stakeholder management

Regulatory compliance

Education

MBChB

Job description

To lead the clinical delivery of the OrthoCare programme, ensuring efficient end to end management of the member’s care journey and the consistent delivery of high quality, personalised and accessible care. The role provides tactical leadership to the clinical team, drives effective clinical and operational processes across all channels, builds strong stakeholder relationships, and ensures service delivery is aligned with organisational and client scheme strategic objectives.

Experience:

A minimum of 5 years’ leadership and people management experience, with 3–5 years’ operational experience in the medical and healthcare industry

Qualifications:

Bachelor of Medicine and Bachelor of Surgery (MBChB)

Compliance and Risk Management

• Defined legal, statutory and regulatory compliance is appropriately implemented and maintained at the required standards for the team
• Implemented operational risk and governance structures, measures and frameworks are monitored within the team and necessary action is taken to address issues, when necessary
• Manage expenses, costs and identify cost saving opportunities to support the department in achieving its financial goals and targets

Operating Model

• Develop and implement team operational plans that will ensure the defined delivery objectives are met through supporting, and being supported by, other teams within and linked to the department / project
• Identify opportunities to improve the teams' core operational internal processes and internal supply chain
• Resolve operational conflicts
• Set achievable yet challenging delivery targets/objectives and motivate the team to operate in a mutually supportive manner to ensure successful delivery
• Track and drive team to achieve and maintain defined service level agreements and turn around times at the defined and approved quality standards
• Evaluate, enhance and implement processes and systems to improve profitability, effectiveness and organisational risk

Operational Implementation of Strategy

• Plan and implement operational changes within the area of responsibility to respond to important external influences
• Provide input into the business plan for the department and interpret this into an operational plan for the team
• Ensure business plan is implemented in a manner that supports operational and quality standards and meets defined departmental priorities
• Communicate business plan and team operational plan in alignment with the broader Medscheme strategic direction
• Ensure implementation of plans in a way that maintains operational best practice and leads to continual delivery improvement

Operational Leadership

• -- Select, retain and grow high performing teams - Create highly motivated and engaged operating environments
• Manage the operational performance of the team as per Human Capital frameworks and policies to ensure delivery to agreed standards and objectives
• Provide appropriate staff development, coaching and mentoring and retain skilled and engaged employees within the team and Medscheme
• Support transformation through valuing diversity within the team and department
• Behave in alignment with the Medscheme values

Stakeholder Management

• Ensure appropriate, active and informative relationships with customers and relevant stakeholders are successfully maintained
• Ensure stakeholder queries, clinical needs and amendments are implemented to maintain a successful relationship and ensure maximum effectiveness of treatments paid for
• Resolve queries and provide feedback for stakeholders such as the Council of Medical Schemes, Marketing and fund management

Generic Objectives

Operational Leadership:

• -Select, retain and grow high performing teams.
• -Create highly motivated and engaged operating environments.

Operating Model:

• -Track, achieve and maintain defined scheme client support service level agreements and turn around times at the defined and approved quality

standards.

• -Evaluate, enhance and implement processes and systems to improve scheme profitability, effectiveness and organisational risk.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of line managers.

Our Commitment to Transformation

AfroCentric is committed to transformation and embracing diversity. Our Employment Equity plan and targets will be considered as part of the recruitment process. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society as well as people with disabilities.

Should you not hear from us within a month of applying, consider your application unsuccessful.