Fund Assessor

Motor Industry Bargaining Council; Johannesburg; On-site; ZAR 180,000 - 300,000; Full time

Job summary

The Motor Industry Bargaining Council is seeking a capable administrator to receive, capture and process fund benefit applications and claims, validate information, assess claims and process payments. The role involves handling online claims and maintaining fund statistics, with a strong focus on accuracy and service levels.

You will provide professional customer service via telephone and written communication, work under pressure to meet deadlines, and contribute to team and organisational

Qualifications

• Excellent verbal and written communication skills.
• Previous call-centre or customer-service experience.
• Experience in fund benefit processing and/or assessment.
• Strong administrative and organisational skills.
• Good computer literacy, particularly Microsoft Office.
• Excellent attention to detail and accuracy.
• Strong interpersonal and relationship-building skills.
• Good decision-making and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.

Responsibilities

• Receive, capture and process fund benefit applications and claims.
• Validate member and employer information and supporting documents.
• Assess claims in accordance with fund rules and procedures.
• Process and verify benefit payments.
• Process online claims, including SAF, AHP and other applicable claims.
• Ensure processed claims are accurately reflected in fund statistics.
• Investigate and resolve queries and complaints
• Provide professional customer service via telephone and written communication.
• Maintain accurate records and meet required service levels and productivity targets.
• Perform any other duties reasonably required by the supervisor or manager

Skills

Verbal communication

Written communication

Customer service

Call center experience

Administrative skills

Attention to detail

Teamwork

Problem solving

Integrity and confidentiality

Ability to work under pressure

Tools

Microsoft Office

Job description

• Receive, capture and process fund benefit applications and claims.
• Validate member and employer information and supporting documents.
• Assess claims in accordance with fund rules and procedures.
• Process and verify benefit payments.
• Process online claims, including SAF, AHP and other applicable claims.
• Ensure processed claims are accurately reflected in fund statistics.
• Investigate and resolve queries and complaints
• Provide professional customer service via telephone and written communication.
• Maintain accurate records and meet required service levels and productivity targets.
• Perform any other duties reasonably required by the supervisor or manager

Duties And Responsibilities

• Receive, capture and process fund benefit applications and claims.
• Validate member and employer information and supporting documents.
• Assess claims in accordance with fund rules and procedures.
• Process and verify benefit payments.
• Process online claims, including SAF, AHP and other applicable claims.
• Ensure processed claims are accurately reflected in fund statistics.
• Investigate and resolve queries and complaints
• Provide professional customer service via telephone and written communication.
• Maintain accurate records and meet required service levels and productivity targets.
• Perform any other duties reasonably required by the supervisor or manager

Knowledge / Experience / Skills / Abilities

• Excellent verbal and written communication skills.
• Previous call-centre or customer-service experience.
• Experience in fund benefit processing and/or assessment.
• Strong administrative and organisational skills.
• Good computer literacy, particularly Microsoft Office.
• Excellent attention to detail and accuracy.
• Strong interpersonal and relationship-building skills.
• Good decision-making and problem-solving abilities.
• Ability to work under pressure and meet deadlines.
• Ability to work independently and as part of a team.
• High level of integrity and confidentiality.
• A strong customer-service orientation.
• The ability to build and maintain effective relationships with members, establishments, service providers, colleagues and management.