Retirement Fund Administrator

NMG Benefits; Johannesburg; On-site; ZAR 240,000 - 360,000; Full time

Job summary

NMG Benefits is seeking a Fund Administrator in Johannesburg to handle end-to-end retirement fund claim processing, including withdrawals, retirements, and death claims, while ensuring accuracy and SLA adherence.

You will verify and process claim data, calculate benefits, and provide updates to trustees, employers, HR/payroll, and beneficiaries, maintaining regulatory compliance and TC F principles.

Qualifications

• 2-4 years’ experience in retirement fund administration, employee benefits, or insurance claims environment
• Experience in claims processing and/or fund administration (withdrawals, retirements, death claims)
• Experience with member data updates, reconciliations, and financial processing
• Exposure to regulatory and compliance-driven environments
• Experience working with employers, HR/payroll, and service providers

Responsibilities

• Manage end-to-end processing of retirement fund claims (withdrawals, retirements, and death claims).
• Verify, capture and process claim data ensuring completeness and compliance with fund rules and legislation.
• Calculate and process member benefits and ensure timely payment within SLA.
• Guide members/beneficiaries through the claims process and handle queries.
• Perform monthly member data updates on the administration system and reconciliations.
• Prepare data for unit pricing calculations and assist with year-end audit inputs.
• Manage allocations of transfers (including ROT submissions) and prepare admin reports.
• Link debtors & creditors, unpaid/unclaimed fees, and balance monthly home loan reconciliations.

Skills

Attention to detail

Numerical accuracy

Administrative skills

Stakeholder management

Team collaboration

Adaptability

Problem solving

Integrity

Working under pressure

Customer service

Education

Grade 12/Matric

Tertiary qualification or currently pursuing

Job description

The Fund Administrator is responsible for the end-to-end processing of retirement fund claims and monthly fund updates in line with fund rules, legislation, and SLAs, including withdrawal, retirement, and death claims, accurate calculations, documentation, payments, member data updates, reconciliations, and financial transactions. The role involves engaging with key stakeholders to obtain information, resolve queries, and provide updates on claims and fund status, while ensuring compliance with governance standards, regulatory requirements, and Treating Customers Fairly (TCF) principles.

DUTIES AND RESPONSIBILITIES

Key Performance Objectives

Claims Administration

• Manage the end-to-end processing of retirement fund claims (withdrawals, retirements, and death claims).
• Verify, capture, and process claim data, ensuring completeness and compliance with fund rules and legislation.
• Calculate and process member benefits accurately and ensure timely payment within SLA requirements.
• Facilitate first notification of claims and guide members/beneficiaries through the claims process.
• Manage claim queries and escalations to ensure timely resolution.

Fund Updates & Financial Processing

• Perform monthly member data updates on the administration system.
• Process monthly reconciliations, contributions, fees, and risk benefit payments.
• Prepare data for unit pricing calculations.
• Assist with year-end audit requirements and financial reporting inputs.
• Manage and allocation of all individual and section 14 transfers (including ROT submissions)
• Preparing and checking of all type of statements and admin reports
• Linking, Debtors & Creditors, unpaid / unclaimed fees and balancing
• Monthly home loan reconciliations

Stakeholder Management & Communication

• Liaise with trustees, employers, HR/payroll, insurers, and beneficiaries to obtain information and provide updates.
• Maintain professional communication with members regarding claims and fund status.
• Build and maintain effective stakeholder relationships to support service delivery.

Compliance & Governance

• Ensure compliance with fund rules, legislation, internal policies, and SLA requirements.
• Maintain accurate records and audit-ready documentation.
• Deliver service in line with Treating Customers Fairly (TCF) principles.

QUALIFICATIONS, EXPERIENCE AND COMPETENCIES

Qualifications

• Grade 12/Matric
• Relevant Tertiary qualification or working towards one

Experience

• 2-4 years’ experience in retirement fund administration, employee benefits, or insurance claims environment
• Experience in claims processing and/or fund administration (withdrawals, retirements, death claims)
• Experience with member data updates, reconciliations, and financial processing
• Exposure to regulatory and compliance-driven environments
• Experience working with stakeholders such as employers, HR/payroll, and service providers
• Strong attention to detail and high level of numerical accuracy
• Strong administrative and organisational skills
• Strong customer service and stakeholder management skills
• Ability to work under pressure and meet strict deadlines
• Problem-solving and query resolution ability
• Integrity and adherence to compliance standards
• Team collaboration and adaptability

ABOUT US

At NMG Benefits, we are driven by a simple yet powerful philosophy: Finding a Better Way. This commitment shapes everything we do, from consulting to crafting innovative solutions for brighter financial futures. Our expertise spans consulting, actuarial, and administration services in healthcare and retirement fund environments, enhanced by personalised financial planning for individuals. This comprehensive approach enables us to deliver seamless, end-to-end solutions tailored to the needs of employers and their employees.

We encourage our clients to view employee benefits through an actuarial lens, fostering policies that drive productivity, loyalty, and engagement. Our focus is on protecting the financial security of employees while ensuring the long-term stability of the organisations they serve - building enduring and successful partnerships.

At NMG, our leadership and team recognise the privilege and trust placed in us to safeguard our clients' financial wellbeing. We’re proud to be the trusted advisors of over 50 blue-chip South African companies, guiding their strategies with insights that inspire confidence and results.