FTTH Project Coordinator: Seamless Service Delivery

Frogfoot Networks (Pty) Ltd; Wes-Kaap; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Frogfoot Networks (Pty) Ltd is seeking a Project Coordinator (FTTH) to drive fibre installations from order intake to live connection. You will coordinate clients, contractors, suppliers and internal teams to ensure timely delivery, accurate deployment and excellent service.

The role emphasizes proactive issue resolution, strong communication and meticulous documentation to maintain project momentum and customer satisfaction.

Qualifications

• Grade 12 / Matric or equivalent.
• A BSc IT or Diploma in IT would be advantageous.
• At least 2 years' experience with a sound understanding of telecommunications.
• At least 2 years' customer service experience.
• At least 1 year of project administration experience.
• Experience within the fibre optic network or telecommunications industry would be advantageous.
• Knowledge of Voice, Data and Last Mile environments would be advantageous.

Responsibilities

• Coordinate the end-to-end workflow of FTTH orders from acceptance through to activation.
• Manage commissioning and delivery of products and services.
• Provide regular and accurate project updates to end clients and the Service Delivery Manager.
• Work with the Service Delivery Manager, contractors, clients and internal departments to keep projects progressing.
• Coordinate ordering of equipment and other requirements needed to complete installations.
• Manage relationships and communication with subcontractors and suppliers.
• Arrange site installation dates and site meeting requests with relevant internal teams.
• Monitor project progress and escalate challenges or delays for resolution.
• Ensure agreed service levels, daily order targets and connection targets are achieved.
• Follow defined workflows and liaise with internal departments for a seamless delivery process.
• Maintain accurate project information, documentation and reporting.
• Plan and prioritise effectively to meet deadlines and customer expectations.

Skills

Project coordination

Customer service

Stakeholder management

Documentation

MS Office

Communication

Problem solving

Education

BSc IT

Diploma in IT

Tools

Word

Excel

PowerPoint

Outlook

Job description

Frogfoot Networks (Pty) Ltd is seeking a Project Coordinator (FTTH) to drive fibre installations from order intake to live connection. You will coordinate clients, contractors, suppliers and internal teams to ensure timely delivery, accurate deployment and excellent service.

The role emphasizes proactive issue resolution, strong communication and meticulous documentation to maintain project momentum and customer satisfaction.