Project Coordinator (FTTH) - Cape Town

Frogfoot Networks (Pty) Ltd; Wes-Kaap; On-site; ZAR 360,000 - 480,000; Full time

Job summary

Frogfoot Networks (Pty) Ltd is seeking a Project Coordinator (FTTH) to drive fibre installations from order intake to live connection. You will coordinate clients, contractors, suppliers and internal teams to ensure timely delivery, accurate deployment and excellent service.

The role emphasizes proactive issue resolution, strong communication and meticulous documentation to maintain project momentum and customer satisfaction.

Qualifications

• Grade 12 / Matric or equivalent.
• A BSc IT or Diploma in IT would be advantageous.
• At least 2 years' experience with a sound understanding of telecommunications.
• At least 2 years' customer service experience.
• At least 1 year of project administration experience.
• Experience within the fibre optic network or telecommunications industry would be advantageous.
• Knowledge of Voice, Data and Last Mile environments would be advantageous.

Responsibilities

• Coordinate the end-to-end workflow of FTTH orders from acceptance through to activation.
• Manage commissioning and delivery of products and services.
• Provide regular and accurate project updates to end clients and the Service Delivery Manager.
• Work with the Service Delivery Manager, contractors, clients and internal departments to keep projects progressing.
• Coordinate ordering of equipment and other requirements needed to complete installations.
• Manage relationships and communication with subcontractors and suppliers.
• Arrange site installation dates and site meeting requests with relevant internal teams.
• Monitor project progress and escalate challenges or delays for resolution.
• Ensure agreed service levels, daily order targets and connection targets are achieved.
• Follow defined workflows and liaise with internal departments for a seamless delivery process.
• Maintain accurate project information, documentation and reporting.
• Plan and prioritise effectively to meet deadlines and customer expectations.

Skills

Project coordination

Customer service

Stakeholder management

Documentation

MS Office

Communication

Problem solving

Education

BSc IT

Diploma in IT

Tools

Word

Excel

PowerPoint

Outlook

Job description

Frogfoot is in search of a Project Coordinator to join its Service Delivery team.

Purpose of the Role

As a Project Coordinator (FTTH), you’ll play a key role in keeping fibre projects moving from order acceptance through to a live, active connection. You’ll coordinate clients, contractors, suppliers and internal teams to ensure installations are completed smoothly, accurately and within agreed timelines.

You’ll be the coordination engine behind the project, keeping everyone informed, managing the workflow, resolving issues proactively and making sure our customers receive the service they expect.

What You'll Be Responsible for

• Coordinate the end-to-end workflow of FTTH orders, from acceptance through to the Acceptance Certificate and final activation on the network.
• Manage the commissioning and delivery of products and services.
• Provide regular and accurate project updates to end clients and the Service Delivery Manager.
• Work closely with the Service Delivery Manager, contractors, clients and internal departments to keep projects progressing.
• Coordinate the ordering of equipment and other requirements needed to complete installations.
• Manage relationships and communication with subcontractors and suppliers.
• Arrange site installation dates and site meeting requests with relevant internal teams.
• Monitor project progress and proactively escalated challenges or delays for resolution.
• Ensure agreed service levels, daily order targets and connection targets are achieved.
• Follow defined workflows and liaise with the relevant internal departments to ensure a seamless delivery process.
• Maintain accurate project information, documentation and reporting.
• Plan and prioritise effectively to ensure deadlines and customer expectations are met.

What You'll Bring to the Role

• Grade 12 / Matric or equivalent.
• A BSc IT or Diploma in IT would be advantageous.
• At least 2 years' experience with a sound understanding of telecommunications.
• At least 2 years' customer service experience.
• At least 1 year of project administration experience.
• Experience within the fibre optic network or telecommunications industry would be advantageous.
• Knowledge of telecommunications, particularly Voice, Data and Last Mile environments, would be advantageous.
• Proficiency in Microsoft Word, Excel, PowerPoint and Outlook.

Skills That Will Help You Succeed

• Strong project administration and coordination skills.
• Excellent communication and writing skills.
• Strong customer service skills.
• Excellent time and deadline management.
• Strong planning, prioritisation and organisational skills.
• High attention to detail and accuracy.
• Good documentation and reporting skills.
• Ability to learn quickly and adapt to changing requirements.
• Strong Microsoft Office skills, particularly Word, Excel and Outlook.
• Ability to collaborate effectively with different teams, contractors, suppliers and clients.
• A proactive approach to identifying and escalating issues before they impact delivery.

How Success Is Measured

Success in this role will be measured by your ability to:

• Consistently achieve agreed SLA targets.
• Meet daily order and connection targets.
• Ensure FTTH orders progress efficiently from acceptance through to activation.
• Deliver projects within agreed timelines and minimise delays.
• Provide accurate, timely and consistent feedback to clients and internal stakeholders.
• Maintain accurate project documentation and reporting.
• Effectively coordinate contractors, suppliers and internal teams.
• Identify and escalated issues proactively to minimise their impact on project delivery.
• Deliver a consistent, high-quality customer and client experience.

Qualities We Value at Frogfoot

At Frogfoot, we value people who:

• Take ownership – you see things through and take responsibility for getting the job done.
• Make it happen – you are proactive, solutions-focused and don't wait for problems to evolve.
• Put the customer first – you understand the impact that service delivery has on our customers and clients.
• Pay attention to the details – accuracy matters, especially when managing multiple orders, deadlines and stakeholders.
• Work as one team – you collaborate openly and work towards shared outcomes.
• Thrive in a fast-paced environment – you can manage changing priorities while maintaining quality.
• Bring a high-performance mindset – you are committed to delivering quality work, on time and to the required standard.
• Embrace change – you remain flexible and adaptable as the fibre industry and business continue to evolve

Frogfoot operates in a fast-paced and constantly evolving fibre environment. Flexibility and adaptability are therefore an important part of being successful in this role.

While this job profile outlines the core responsibilities of the position, you may occasionally be required to take on additional tasks or responsibilities as business needs change and as directed by your manager. This may include changes in priorities, workload, processes, reporting lines or ways of working.

We value people who are agile, open to change and willing to step up when needed. As Frogfoot continues to grow and the fibre industry evolves, your ability to adapt and embrace new challenges will be an important part of your journey with us.

If you're someone who enjoys a fast-moving environment, takes ownership and is ready to grow with the business, we'd love to hear from you.