Frontshop Assistant - Phesantekraal, Durbanville

Dis-Chem Pharmacies Limited; Wes-Kaap; On-site; ZAR 90,000 - 130,000; Full time

Benefits offered by this job

Market-related salary

Provident Fund

Medical Aid

Job summary

Dis-Chem Pharmacies Limited is seeking a Frontline Retail Assistant to ensure products are full on shelves, neatly presented and accurately priced. The role supports stock replenishment, customer queries and efficient checkout processes.

You will contribute to a tidy storeroom, learn product knowledge, and assist with stocktaking while upholding Dis-Chem standards. Essential duties include processing payments, handling returns with approval, and maintaining stock integrity.

Qualifications

• Grade 12 or Matric or Senior Certificate.
• 0–6 months retail work experience is essential.

Responsibilities

• Ensure full ranges of products are on shelves and neatly presented.
• Maintain shelf stock and prevent expiration.
• Restock merchandise to maximize sales.
• Handle customer in-store questions promptly.
• Process purchases (cash, cards, vouchers, coupons).
• Exchange or return goods with Frontshop Leader approval.
• Ensure cash is secure in the drop safe and prices are accurate.
• Keep storeroom neat, organized and within stock control procedures.
• Assist with stock counting and back-of-house tasks.
• Provide friendly, helpful service and accumulate product knowledge.

Skills

Retail operations

Customer service

Arithmetic

Education

Grade 12 / Matric or Senior Certificate

Tools

SAP

Excel

Outlook

Word

Job description

Minimum Requirements

Essential:

• Grade 12 – Matric or Senior Certificate
• 0 – 6 Months Retail work experience

Advantageous:

• 1 Year work experience within Retail
• Certification in Retail Business Management

Job Description

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• All out of stock queries from customers must be followed up on, in line with the customer service out of stock list and ensure they are dealt with in a timeous manner.
• Ensure delivered stock and/ or stock pulled from the storeroom are stored and packed in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report all price discrepancies to management.
• Ensure the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• All merchandise must be handled carefully to prevent any losses.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stoke on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Housekeeping must be in accordance to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy

Competencies

Essential:

• Knowledge of retail operations and administration
• finds solutions to potential issues as well as knowing when to escape the problem and what level to escape it to.
• Comprehending fundamental arithmetic’s like addition, subtraction, multiplication and division.
• Conveys ideas and facts verbally using language
• Addresses customer questions in a timely manner
• Recognises the need for procedures and follows relevant procedures.
• Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight

Advantageous:

• Basic computer skills (Word, Excel, and Outlook), numerical skills. SAP.
• Special conditions of employment:
• Be able to work retail hours
• South African citizen
• MIE, no criminal record and clear credit rating
• Driver’s license and own reliable transport

Remuneration and benefits

• Market-related salary
• Provident Fund
• Staff Account
• Medical Aid

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.