Frontline Supervisor - Tygervalley

Dis-Chem Pharmacies; Wes-Kaap; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading pharmacy retailer requires a Frontline Supervisor for their Tygervalley Store in South Africa. In this role, you will supervise cashiers, ensure excellent customer service, and manage transactions efficiently. The ideal candidate should have at least 2 years of cashier experience, along with strong numerical and computer skills. A Grade 12 certificate is essential, and applicants must be willing to work retail hours. Competitive salary and benefits are offered.

Benefits

Market related salary

Medical aid

Provident fund

Staff account

Qualifications

• Minimum of 2 years cashier related work experience, including 6 months shadowing a Cashier Supervisor.
• Willing and able to work retail hours.
• Must be a South African citizen with clear records.

Responsibilities

• Supervise day-to-day operations of Cashiers.
• Manage customer compliments and complaints.
• Transact all purchases and process payments accurately.
• Train and assist new cashiers.

Skills

Cashier and retail operations knowledge

Customer service and relations

Problem solving

Sound numerical skills

Time management

Strong command of English

Education

Grade 12 / Matric

Tools

SAP

MS Office

Job description

Dis-Chem Pharmacies require a Frontline Supervisor for their Tygervalley Store. Support customer service to ensure a world class shopping experience. Liaise between management and cashiers. Supervise day-to-day operations of Cashiers to ensure smooth running of till points. Record customer transactions with zero tolerance towards inaccuracy and to eliminate fraud risk.

Minimum Requirements…

Essential:

• Grade 12 / Matric
• Minimum of 2 years cashier related work experience, of which 6 months should be shadowing a Cashier Supervisor
• Sound numerical skills
• Computer literate – MS Office
• Willing and able to work retail hours.

Advantageous:

• Certificate in Computer Literacy
• 3 years’ work experience, with 1 year supervisory experience
• Working knowledge of SAP

Job Specification…

• Manage and report all customer compliments and complaints to management.
• Ensure branch queues flow smoothly.
• Pay attention to the manner in which customers respond to cashiers, and act accordingly.
• Manage the shorts and overs at the points of sale, including floats.
• Manage discrepancies at the point of sale.
• Authorise line voids, tender ups and price overrides.
• Manage refunds and returns transactions according to Dis-Chem operating procedures.
• Transact all purchases – receive and process all types of payments (cash, card, vouchers, coupons and other payments accepted by Dis-Chem).
• Ensure accurate document control by checking the following:
  • Drop registers
  • Documents verification
  • Customer documentation
  • Correct handling of the gloats as per our standard operating procedures.
  • All other documentation related to till operations
• Ensure back shopping and returned goods are handled correctly.
• Ensure all outgoing stock/items/scripts are scanned.
• Train and assist new cashiers

Competencies

Essential:

• Cashier and retail operations knowledge
• Customer service and relations
• Dis-Chem supervisory principles, practices and methods
• Lead, motivate and inspire
• Problem solving
• Sound numerical skills
• Trustworthy and honest
• Presentable
• Strong command of the English language and an additional language
• Time management

Advantageous:

• Dis-Chem product knowledge
• Third additional language
• Customer service background
• SAP

Special conditions of employment:

• Willing and able to work retail hours
• Able and physically fit for walking, standing, climbing, kneeling, bending, and pushing, pulling lifting and moving objects
• Valid driver’s license and own reliable transport
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market related salary
• Medical aid
• Provident fund
• Staff account

ONLY SUCCESSFUL APPLICANTS WILL BE CONTACTED. IF YOU HAVEN`T BEEN CONTACTED WITHIN TWO WEEKS AFTER THE CLOSING DATE, PLEASE CONSIDER YOUR APPLICATION AS UNSUCCESSFUL.

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.