Frontline Network Support Specialist

The Talent Room; Wes-Kaap; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Talent Room is hiring a Technical Support Agent in South Africa to deliver first-line and advanced customer support for WAN, router, and VOIP related issues. You will handle walk-in and remote inquiries across multiple channels and document all interactions in the ticketing system.

You will work in shifts including weekends, with daily coverage from early morning to late evening. The role requires strong interpersonal skills, technical aptitude, and the ability to resolve issues promptly

Qualifications

• Analytical and problem-solving skills.
• Ability to work independently and in a team.
• Strong knowledge of TCP/IP, DNS, DHCP and network hardware.
• Experience with fiber, wireless networks, and routers.

Responsibilities

• Provide first-line and first-call resolution across multiple channels (phone, WhatsApp, web chat, email, etc.).
• Record support requests in the ticketing system and provide timely updates.
• Escalate unresolved issues to appropriate teams.
• Assist Field Technicians remotely with troubleshooting and configuration.
• Monitor networks and prepare reports; follow SOPs and documentations.

Skills

Analytical thinking

Customer service

Communication skills

Time management

Problem solving

Technical aptitude

Independent working

Teamwork

Shift work

Education

Grade 12 / Senior Certificate

N+ & A+ certification

ICT qualification (MTCNA / CCNA advantageous)

Tools

Microsoft Office / Teams

Mikrotik

Cambium

Ubiquiti

Totolink

TP-Link

Job description

The Talent Room is hiring a Technical Support Agent in South Africa to deliver first-line and advanced customer support for WAN, router, and VOIP related issues. You will handle walk-in and remote inquiries across multiple channels and document all interactions in the ticketing system.

You will work in shifts including weekends, with daily coverage from early morning to late evening. The role requires strong interpersonal skills, technical aptitude, and the ability to resolve issues promptly