Support agent

Afrihost; Sandton; On-site; ZAR 201,000 - 312,000; Full time

Job summary

A prominent internet service provider is seeking an IT Support Specialist to provide outstanding support for clients through various channels. The role involves troubleshooting services, managing client interactions, and requires work in shifts. Candidates must be in the Gauteng area and have reliable transport.

Qualifications

• Enthusiasm and dedication to support clients.
• Experience in IT support is essential.
• Must have a passion for client service excellence.
• Experience in client services.
• Work well in a team.
• Committed to client service excellence.
• Technical experience with DSL, 3G/LTE/5G, Fibre, email.

Responsibilities

• Troubleshoot DSL, Fibre, and Mobile Broadband Services.
• Manage Voice Services and Web Hosting.
• Handle Fixed Line Services, including installations and faults.

Skills

Enthusiasm and dedication

Experience in IT support

Experience in client services

Teamwork

Client service excellence

Technical knowledge (DSL, 3G/LTE/5G, Fibre, email)

DSL familiarity

Mobile broadband

Fibre knowledge

Email support

Tools

DSL

3G/LTE/5G

Fibre

Email

Job description

Salary Based on experience Department Support Type Full time Location Rivonia, JHB

We're looking for some great people to help us deliver phenomenal and out of this world support to all of our clients via our various help channels, including our email ticketing system and over the telephone.

Please note that this position is for shift work, so, work hours will vary. Your own reliable transport is also required.

Skill and knowledge requirements.

• Enthusiasm and dedication.
• Experience in IT support.
• Experience in client services.
• Work well in a team.
• Committed to client service excellence.
• Must be in the Gauteng area.
• Technical experience with the following would be a plus: DSL, 3G/LTE/5G, Fibre, email.

What you'll be responsible for.

Troubleshooting DSL, Fibre and Mobile Broadband Services, Voice Services, Web Hosting, Fixed Line Services (Installations, Faults, etc).