Front Office Service Ambassador

Ejobdesign; Stellenbosch; On-site; ZAR 180,000 - 220,000; Full time

Job summary

A hospitality establishment in Stellenbosch seeks a Front Office Service Ambassador to oversee the guest journey from arrival to departure. The ideal candidate will have a Matric Certificate, a hospitality-related qualification, and at least two years of experience in a similar role. Strong communication skills and computer literacy are essential. This position offers a permanent contract with various employee benefits.

Benefits

21 working days of annual leave

Risk benefits

Training and development opportunities

Qualifications

• 2 years experience as a Front Office Receptionist / Ambassador in a 4-star establishment minimum.
• Ability to work various shifts and perform under pressure.
• Neat appearance and extensive product knowledge of hotel and city.

Responsibilities

• Oversee the entire guest journey from arrival through check-out.
• Attend to face-to-face guest queries and take reservations.
• Maintain records and create a filing system.

Skills

Excellent communication skills

Client-focused

High level of accuracy

Integrity

Computer literacy in MS Office

Product knowledge

Education

Matric Certificate

Hospitality-related Tertiary Qualification

Tools

MS Office

Opera

Protel

Job description

Overview

People are the foundation of our business. Oude Werf Hotel is committed to treating everyone with fairness, respect, and an appreciation for their individuality. We seek out and collaborate with individuals who align with our values and demonstrate a strong potential for growth and development. By fostering an environment of clear roles, open communication, wellness, alignment, and transparency, we empower one another to thrive. This approach inspires pride, cultivates loyalty, and builds lasting relationships.

We offer an empowering environment, a comprehensive remuneration package that includes risk benefits, 21 working days of annual leave, additional company benefits, as well as training and development opportunities.

Position

Front Office Service Ambassador

Location: Stellenbosch

Permanent Contract

Responsibilities

• As our Front Office Service Ambassador, you will oversee the entire guest journey from arrival at the front entrance through check-in and room assignment, assisting guests during their stay, preparing guest accounts, handling payments, and assisting guests on departure, bidding them farewell.
• You will attend to face-to-face guest queries, take reservations, and answer s. Part of your role will be maintaining records and creating and keeping a filing system, as it serves as the central point for information and assistance for guests.
• You will assist guests with check-out and accept final payment for their room accounts, ensuring they have had a pleasant stay.
• You have a Matric Certificate with a preferably Hospitality-related Tertiary Qualification and 2 years'' experience as a Front Office Receptionist / Ambassador in a 4 establishment at minimum. Your ability to work various shifts and across multiple functions will see you far in this role. Computer literacy in MS Office, Opera / Protel is essential.

Qualifications and Skills

• With a neat appearance and excellent front office operation skills, you possess extensive product knowledge of our hotel and the city.
• You are required to have outstanding communication skills, a high level of accuracy, be devoted to quality, be able to perform under pressure, be client-focused, and have social skills and integrity, which will set you apart from the rest.
• Adherence to the highest standards of ethical conduct is required, and we value those who subscribe to our hotel\'s values, service and leadership ethic.

Applicants

To apply, please your CV to hroudewerf.co.za

Please specify the job title in the subject line of your )

Please apply by no later than close of business on 22 September 2025.

If you have not heard from us within 2 weeks after the closing date of this advert, please deem your application as unsuccessful.

Preference will be given to candidates who meet the requirements of our Employment Equity Plan