Front of House / Junior Bookkeeper

Profile Personnel; East London; On-site; ZAR 200,000 - 250,000; Full time

Job summary

Profile Personnel in East London is looking for a reliable and detail-oriented Front of House / Junior Bookkeeper to join their hospitality team. This unique role blends customer service with bookkeeping tasks, requiring an ideal candidate to manage bookings, process payments on Xero, and maintain high service standards.

Applicants should have 2-3 years of relevant experience, strong communication skills, and a willingness to work hospitality hours. This position is perfect for someone adaptable in a dynamic environment.

Qualifications

• 2–3 years’ experience in a similar role.
• Hands-on experience with Xero.
• Strong attention to detail and ability to multitask.

Responsibilities

• Manage guest reservations and bookings.
• Process guest payments and maintain records.
• Capture financial transactions on Xero.
• Support operational needs and perform general duties.

Skills

Customer service skills

Attention to detail

Organisational skills

Multitasking

Communication skills

Tools

Xero

Job description

Our client in the hospitality industry, located in the Amatola Coastal region, is seeking a reliable and detail-oriented Front of House / Junior Bookkeeper to join their team. This role combines front-of-house responsibilities with junior bookkeeping duties and is ideal for someone who enjoys working with people while maintaining strong financial and administrative control.

The successful candidate must be comfortable working hospitality hours and be adaptable to a dynamic environment.

Key Responsibilities

Front of House & Guest Services

• Managing guest reservations and bookings
• Handling guest enquiries (in person, telephonic, and email)
• Welcoming guests and ensuring a high standard of customer service
• Assisting with check-ins, check-outs, and general front-desk duties

Payments & Administration

• Processing guest payments accurately
• Reconciling daily takings and payment records
• Assisting with invoicing and receipts
• Maintaining organised records and filing systems

Junior Bookkeeping Duties

• Capturing financial transactions on Xero
• Assisting with basic reconciliations
• Supporting month-end administrative and bookkeeping processes
• Liaising with management regarding financial queries

General Duties

• Supporting the operational needs of the hospitality business
• Assisting with ad hoc administrative and operational tasks as required

Requirements

• 2–3 years’ experience in a similar front-of-house and/or junior bookkeeping role
• Working knowledge and hands-on experience with Xero
• Strong attention to detail and organisational skills
• Excellent communication and customer service skills
• Ability to multitask and work under pressure
• Willingness to work hospitality hours (Monday to Saturday)