Front Desk & Guest Services Coordinator

wine.co.za; South Africa; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Wine.co.za is seeking a friendly Receptionist to be the first point of contact for visitors, clients, guests and staff, managing the front desk, switchboard, and reservations. You will maintain records and support daily operations within a hospitality-focused environment.

Proficiency in Microsoft Office and experience with booking systems such as Nighbridge and Sage are essential for success. Excellent communication and multitasking abilities are required.

Qualifications

• High school diploma or equivalent; a certificate or diploma in Office Administration, Hospitality, or Business Administration is advantageous.
• Previous experience in a receptionist, front office, hospitality, customer service, or administrative role is preferred.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Experience using booking systems such as Nighbridge is advantageous.
• Experience using the Sage system for menu maintenance or administrative functions is advantageous.
• Experience operating a multi-line telephone system or switchboard is preferred.

Responsibilities

• Greet visitors and direct them in a courteous, professional manner.
• Manage front desk, switchboard, and mail distribution daily.
• Process guest check-ins and check-outs and bookings for accommodation and events.
• Update Sage menu items, pricing, and related information.
• Prepare and present daily hospitality and turnover reports.
• Maintain accurate guest and reservation records in Semper.

Skills

Customer service

Communication

Teamwork

Multitasking

Attention to detail

Education

High school diploma

Office Admin qualification

Tools

Sage

Semper

Nighbridge

Microsoft Office

Job description

Wine.co.za is seeking a friendly Receptionist to be the first point of contact for visitors, clients, guests and staff, managing the front desk, switchboard, and reservations. You will maintain records and support daily operations within a hospitality-focused environment.

Proficiency in Microsoft Office and experience with booking systems such as Nighbridge and Sage are essential for success. Excellent communication and multitasking abilities are required.