French - Customer care Agent

Progressive International - Global Recruitment #miningjobs #engineeringjobs #Remotejobs #financejobs; Knysna; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading recruitment agency is seeking a dynamic French-Speaking or Spanish-speaking Customer Care Agent to join their international contact centre in South Africa. The role requires strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service. Responsibilities include responding to customer queries, resolving issues, and logging all interactions. Ideal candidates will have 3-5 years in a high-volume environment and must hold a South Africa ID or Residence Permit.

Qualifications

• Minimum 3–5 years of experience in a high-volume international call centre.
• Fluent in French and/or Spanish (native or professional level) and English.
• Strong IT skills with CRM systems and helpdesk platforms.

Responsibilities

• Respond to customer queries via phone, email, and chat in French and English.
• Resolve customer issues efficiently and professionally.
• Log all customer interactions in the CRM system.

Skills

Fluent in French

Fluent in Spanish

Excellent communication skills

Problem-solving skills

IT skills

Tools

CRM systems

Microsoft Office Suite

Job description

We are looking for a dynamic and customer-focused French-Speaking Customer Care Agent or Spanish speaking agent to join our international contact centre team. This role is ideal for someone with strong interpersonal skills, solid IT proficiency, and previous experience in delivering excellent customer service in a fast-paced, multilingual global call centre environment.

Key Responsibilities

• Respond to customer queries via phone, email, and chat in French and English
• Resolve customer issues efficiently, professionally, and with empathy
• Escalate complex queries to the relevant departments when necessary
• Accurately log all customer interactions in the CRM system
• Assist customers with account issues, billing inquiries, and product information
• Follow up with customers to ensure resolution and satisfaction
• Maintain up-to-date knowledge of products, services, and company policies
• Contribute to continuous improvement by providing customer feedback and identifying process inefficiencies
  
  

Requirements

• Minimum 3–5 years of experience in a high-volume international call centre
• Fluent in French and or Spanish (native or professional level) and English
• Strong IT skills: confident using CRM systems, helpdesk platforms, and Microsoft Office Suite
• Excellent communication and problem-solving skills
• Ability to multitask, prioritize, and manage time effectively
• Customer-oriented mindset with a passion for service excellence
• South Africa ID or Residence Permit is essential
  
  

Desired Skills

• Fluency in French or Spanish
• communications skills
• IT skills
• problem solving and customer service
  
  

Employer & Job Benefits

• no