Franchise Innovation Manager: Payments Enablement (EEMEA)

Mastercard Inc.; Johannesburg; In loco; ZAR 900.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Mastercard is seeking a Manager, Franchise Innovation to join the Franchise Innovation team and drive onboarding, enablement and execution of innovative solutions for Acquirers and Payment Facilitators across EEMEA. You will analyze transaction data, develop training materials, engage with stakeholders, and ensure compliance with Mastercard standards while supporting regional growth.

This role requires strong analytical skills, merchant acquiring knowledge, and superb collaboration across teams

Mansioni

• Support the onboarding and enablement of new Service Providers and other ecosystem participants.
• Assist in customer engagements by presenting Franchise programs, standards and value propositions.
• Support stakeholders on matters related to payments fraud management, approval rates, and scheme compliance.
• Conduct operational reviews for Customers, Payment Facilitators, and other Service Providers.
• Identify and commercialize solutions to address customer pain points and improve ecosystem performance.
• Develop and deliver training materials and solution-based sessions for internal and external stakeholders.
• Analyze transaction data to identify trends, opportunities, risks and remediation activities.
• Support delivering consulting engagements to support customer performance optimization (trainings, performance optimization projects, FMP reviews).
• Identify opportunities to improve processes, enhance customer experience and support regional growth objectives.

Descrizione del lavoro

Mastercard is seeking a Manager, Franchise Innovation to join the Franchise Innovation team and drive onboarding, enablement and execution of innovative solutions for Acquirers and Payment Facilitators across EEMEA. You will analyze transaction data, develop training materials, engage with stakeholders, and ensure compliance with Mastercard standards while supporting regional growth.

This role requires strong analytical skills, merchant acquiring knowledge, and superb collaboration across teams