FNB Community Advisor DHA

FirstRand Bank India; Nigel; Sur place; ZAR 180 000 - 240 000; Plein temps

Résumé du poste

FirstRand Bank India in Nigel (South Africa) seeks to deliver exceptional customer experiences by understanding needs, offering tailored product solutions, and directing customers to the most suitable service channels. Interactions align with policies and standards.

Role emphasizes ethical conduct, fair treatment, and identifying cross-sell opportunities while promoting eChannels and self-service options to optimize costs and efficiency.

Responsabilités

• Connect with customers by living up to our brand promise of "how can we help you?" and tailor solutions.
• Conduct oneself in an ethical manner and treat customers fairly.
• Adhere to Treating Customer Fairly principles in all actions.
• Identify and sell/cross-sell products aligned to customer needs.
• Maximize channel optimisation opportunities aligned to customer needs.
• Support cost containment and reduction through efficient interactions.
• Encourage use of eChannels and self-service channels.
• Comply with procedures and understand risks in decision making.
• Fulfill transactions above benchmark and deliver exceptional customer experience.

Description du poste

Job Description

To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.

• Connect with our customers by living up to our brand promise of "how can we help you?" at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs
• Conduct themselves in an ethical manner at all times
• Adhere to the TCF (Treating Customer fairly) principles in all that you do
• Identify and sell/cross sell products aligned to customer needs
• Maximize channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions Optimize every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Important Closing Date Note

02/11/26

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.