Community Advisor Talent Pool for the Bloemfontein Metro Cluster

FirstRand Bank India; Bloemfontein; On-site; ZAR 83,000 - 124,000; Part time

Job summary

FNB is seeking candidates for its Community Advisor talent pool in the Bloemfontein metro area. The role focuses on building client relationships, guiding customers to digital banking channels, and delivering contextual, integrated financial solutions to meet needs in a compliant, ethical manner.

Ideal applicants bring strong communication skills, a customer-first mindset, and a drive to grow the bank's local presence through excellent service and targeted sales opportunities.

Qualifications

• Minimum qualification: Grade 12 / NQF Level 4.
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services.
• Excellent communication and relationship-building skills with the ability to engage diverse customer needs.
• Confidence in guiding customers toward digital and Self-Service solutions.
• Ability to identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time-management capability.
• Commitment to delivering consistent, exceptional service.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and pay attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with customers by living up to our brand promise of "how can we help you?"
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Take accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.

Skills

Customer centric

Problem solving

Communication

Relationship building

Digital self-service

Sales opportunities

Attention to detail

Time management

Education

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking/Business Admin/Customer Service

Job description

Job Description

Hello FutureFNB Community Advisor

Welcome toFNB, the home of the#changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.

As part of our Community Advisor Talent Pool for the Bloemfontein Metro Area , your profile will be considered for upcoming opportunities across FNB branch locations within the Mangaung Metro region and surrounding communities. We invite you to explore an exciting opportunity to grow your career with one of South Africa’s leading financial institutions.

or surrounding communities, we invite you to explore an exciting opportunity to grow your career with one of South Africa’s leading financial institutions.

Please note that this is a12-MonthHourly RateContract (Department of Home Affairs Initiative)
Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.
• Ensure compliance with rules and processes and has attention to detail.
• Educate customers to the correct Banking platform aligned with their needs.
  Connect with our customers by living up to our brand promise of "how can we help you?" at all times.
• Analyse customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.
• Maximize channel optimisation opportunities identified aligned to customer needs
• Ensure activities support cost containment and reduction
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience

Qualification & Experience Requirement

• Minimum Qualification: Grade 12/ NQF Level 4
• Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS
• 1-3 years of experience in customer-facing environments, service delivery, or client support within financial services

You will be an ideal candidate if you possess the following:

• Excellent communication and relationship-building skills and an ability to engage diverse customer needs
• Confidence in guiding customers toward digital and Self-Service solutions
• Ability to identify sales opportunities and support portfolio growth
• High levels of accuracy, discipline, and adherence to process
• Strong organising, planning, and time‑management capability
• Commitment to delivering consistent, exceptional service

You will have access to:

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are:

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

31/10/26

All appointments will be made in line with FirstRand Group's Employment Equity plan. The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.