FNB Community Advisor DHA

FirstRand Group; Hartswater; Presencial; ZAR 124.000 - 165.000; A tiempo parcial

Descripción de la vacante

FirstRand Group is seeking a DHA Community Advisor for a 12-month hourly-rate contract. The role focuses on delivering an outstanding customer experience while guiding clients to digital and self-service channels.

You will build relationships, explain banking processes clearly, and identify cross-sell opportunities within regulatory guidelines. You will work in a dynamic environment, engaging diverse customers and contributing to local market growth.

Formación

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields.
• 1–3 years in customer-facing environments within financial services.

Responsabilidades

• Build and maintain strong client relationships.
• Provide a positive customer experience through helpful, responsive service.
• Explain processes and requirements in simple terms to customers.
• Ensure compliance with rules and processes and maintain attention to detail.
• Educate customers on the correct Banking platform and digital/self-service options.
• Identify sales opportunities and support portfolio growth.
• Deliver exceptional service and act with integrity.

Conocimientos

Customer service excellence

Communication skills

Relationship building

Digital and self-service guidance

Sales opportunity identification

Educación

Grade 12 / NQF Level 4

NQF Level 5 Banking certificate

Descripción del empleo

Job DescriptionTo deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.Hello Future FNB Community Advisor DHAWelcome to FNB , the home of the #changeables . We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.As part of our team in FNB Points of Presence (POP) , you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.Please note that this is a 12-Month Hourly Rate Contract (Department of Home Affairs Initiative)Are you someone who can:Build and maintain strong relationships with clients.Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.Ensure compliance with rules and processes and has attention to detail.Educate customers to the correct Banking platform aligned with their needs.Connect with our customers by living up to our brand promise of “how can we help you?” at all times.Analyse customer data and recommend tailored solutions.Achieve sales results by providing contextual and integrated financial solutions to customers.Conduct yourself in an ethical manner.Takes accountability for own performance, personal and career development.Show empathy with customers.Stay updated on industry trends and product knowledge.Maximize channel optimisation opportunities identified aligned to customer needsEnsure activities support cost containment and reductionAlways comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisionsFulfilling transactions above the benchmark set and providing an exceptional customer experienceQualification & Experience RequirementMinimum Qualification: Grade 12/ NQF Level 4Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS1–3 years of experience in customer‑facing environments, service delivery, or client support within financial servicesYou will be an ideal candidate if you possess the following:Excellent communication and relationship‑building skills and an ability to engage diverse customer needsConfidence in guiding customers toward digital and Self‑Service solutionsAbility to identify sales opportunities and support portfolio growthHigh levels of accuracy, discipline, and adherence to processStrong organising, planning, and time‑management capabilityCommitment to delivering consistent, exceptional serviceYou will have access to:Opportunities to build relationships as part of a dynamic team.A challenging working environmentPersonal and professional growthOpportunities to have an impact in a local market as a brand ambassador.You can be a match if you are:Customer Centric.Enjoy solving problems.Persuasive selling skillsAble to understand rules in a regulated environment.Agile and FlexibleStrong communication and interpersonal skillsHave a results-driven attitude with a passion for exceeding targets.Have excellent Organisational skills and attention to detail.Apply now if you are interested in taking the next step. We look forward to engaging with you!All appointments will be made in line with FirstRand Group’s Employment Equity plan . The bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfil this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.17/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.