FNB Community Advisor

FirstRand Group; Johannesburg; On-site; ZAR 507,000 - 722,000; Part time

Job summary

FirstRand Group's FNB Points of Presence invites applications for a Community Advisor in Johannesburg. This 12-month hourly rate contract role focuses on delivering prompt, customer-centric service and guiding customers toward digital channels.

You will support sales and service delivery while maintaining governance standards. The ideal candidate has Grade 12 or higher, 1–3 years in customer-facing financial services roles, and strong communication and organizational skills.

Qualifications

• Minimum Grade 12/NQF Level 4 required.
• Preferred NQF Level 5 in Banking, Business Admin, or related fields.
• 1–3 years in customer-facing environments within financial services.

Responsibilities

• Provide prompt, professional customer service and understand customer needs.
• Promote self-service and digital channel usage to support growth.
• Identify cross-sell opportunities to grow the portfolio.
• Maintain accuracy in sales and service activities and meet targets.
• Administer transactions, prepare reports, and ensure governance compliance.

Skills

Customer service

Communication

Sales awareness

Digital channels

Self-service guidance

Education

Grade 12 / NQF 4

NQF5 in Banking/Customer Service

Job description

## FNB Community AdvisorApply: Johannesburg: Part time: Posted Today: End Date: November 16, 2026 (5 days left to apply): R55095# **Job Description**To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requestsHello Future Community Advisor Welcome to **FNB**, the home of the **#changeables**. We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‐centric financial solutions.As part of our **FNB Points of Presence (POP)** team, the **Community Advisor** plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.**Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)**Are you someone who can:* Serve customers promptly and professionally, ensuring their needs are fully understood* Deliver an excellent customer experience aligned to Balanced Scorecard service standards* Achieve net profit growth through effective sales and service support* Manage the migration of customers from traditional transactions to Self‐Service and digital channels* Grow the active customer account base to expand overall client engagement* Identify and maximise cross‐sell opportunities to strengthen customer relationships* Track, control, and influence sales activities to achieve predetermined sales targets* Track, control, and influence service activities to improve service efficiencies* Provide efficient administration through careful planning, accurate reporting, and timely information updates* Check and verify transactions daily to ensure new business applications are processed and closed within required timelines* Produce accurate and reliable sales and service statistics for management and decision‐making* Comply with governance, legislative, and audit requirements* Uphold FNB’s Golden Rules processes and procedures consistently* Take accountability for self‐development and continuously grow personal capability* undefinedQualification & Experience Requirement* **Minimum Qualification: Grade 12/ NQF Level 4*** **Preferred Qualification: NQF Level 5 Certificate** in Banking, Business Administration, Customer Service, or related fields recognized by FAIS* **1–3 years of experience** in customer‐facing environments, service delivery, or client support within financial services* undefinedYou will be an ideal candidate if you possess the following:* Excellent communication and relationship‐building skills and an ability to engage diverse customer needs* Confidence in guiding customers toward digital and Self‐Service solutions* Ability to identify sales opportunities and support portfolio growth* High levels of accuracy, discipline, and adherence to process* Strong organising, planning, and time‐management capability* Commitment to delivering consistent, exceptional service* undefinedYou will have access to:* A customer‐facing role within the FNB Points of Presence network* Exposure to digital enablement, customer engagement, and frontline service practices* Ongoing learning and development aligned to service, sales, and operational excellence* A collaborative, supportive branch environment focused on customer delight* undefinedYou can be a match if you are:* Customer‐centric with a passion for delivering exceptional experiences* Motivated by achieving performance targets* Organised and detail‐driven with strong follow‐through* Ethical, compliant, and aligned to governance requirements* A strong team player who builds positive working relationships* Proactive in your learning and personal development**Apply now** if you are ready to take the next step in your career as an **FNB Points of Presence: Community Advisor**, delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.All appointments will be made in line with **FirstRand Group’s Employment Equity Plan**. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.# # **Important Closing Date Note**# **Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.**16/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.