FNB Community Advisor

FirstRand Group; Gauteng; Presencial; ZAR 83.000 - 138.000; A tiempo parcial

Descripción de la vacante

FirstRand Group's FNB POP team seeks a Community Advisor to deliver prompt service, understand customer needs, and process requests accurately. You will help migrate customers to Self-Service and digital channels while supporting sales and client growth in a frontline, customer‑centric role.

You will work in a 12‑month hourly rate contract, aligning with governance and service standards and contributing to sustainable banking performance in a fast-paced branch environment.

Formación

• Excellent communication and relationship-building skills to engage diverse customer needs.
• Ability to guide customers toward digital and Self-Service solutions.
• Identify sales opportunities and support portfolio growth.
• High levels of accuracy, discipline, and adherence to process.
• Strong organising, planning, and time-management capability.
• Commitment to delivering consistent, exceptional service.

Responsabilidades

• Serve customers promptly and professionally, ensuring their needs are fully understood.
• Deliver an excellent customer experience aligned to service standards.
• Assist with cross-sell opportunities and portfolio growth.
• Support migration of customers to Self-Service and digital channels.
• Provide accurate reporting and maintain up-to-date customer information.

Conocimientos

Communication

Relationship building

Digital & Self-Service

Sales opportunities

Accuracy

Time management

Organisation

Educación

Grade 12 / NQF Level 4

NQF Level 5 Certificate in Banking

Descripción del empleo

Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requestsHello Future Community AdvisorWelcome to FNB , the home of the #changeables . We are a trusted partner, deeply invested in creating a better world by delivering innovative, contextual, and customer‑centric financial solutions.As part of our FNB Points of Presence (POP) team, the Community Advisor plays a critical frontline role in delivering excellent service to customers ensuring they are served promptly, their needs are understood, and their requests are processed accurately and efficiently. This role contributes to business growth by driving exceptional customer experiences, growing the client base, and supporting sales and service delivery aligned to FNB’s standards.Now’s the time to imagine your potential in a role where service excellence, customer understanding, and operational effectiveness come together.Please note that this is a 12-Month Hourly Rate Contract (FNB Branch)Are you someone who can:Serve customers promptly and professionally, ensuring their needs are fully understoodDeliver an excellent customer experience aligned to Balanced Scorecard service standardsAchieve net profit growth through effective sales and service supportManage the migration of customers from traditional transactions to Self‑Service and digital channelsGrow the active customer account base to expand overall client engagementIdentify and maximise cross‑sell opportunities to strengthen customer relationshipsTrack, control, and influence sales activities to achieve predetermined sales targetsTrack, control, and influence service activities to improve service efficienciesProvide efficient administration through careful planning, accurate reporting, and timely information updatesCheck and verify transactions daily to ensure new business applications are processed and closed within required timelinesProduce accurate and reliable sales and service statistics for management and decision‑makingComply with governance, legislative, and audit requirementsUphold FNB’s Golden Rules processes and procedures consistentlyTake accountability for self‑development and continuously grow personal capabilityundefinedQualification & Experience RequirementMinimum Qualification: Grade 12/ NQF Level 4Preferred Qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS1–3 years of experience in customer‑facing environments, service delivery, or client support within financial servicesundefinedYou will be an ideal candidate if you possess the following:Excellent communication and relationship‑building skills and an ability to engage diverse customer needsConfidence in guiding customers toward digital and Self‑Service solutionsAbility to identify sales opportunities and support portfolio growthHigh levels of accuracy, discipline, and adherence to processStrong organising, planning, and time‑management capabilityCommitment to delivering consistent, exceptional serviceundefinedYou will have access to:A customer‑facing role within the FNB Points of Presence networkExposure to digital enablement, customer engagement, and frontline service practicesOngoing learning and development aligned to service, sales, and operational excellenceA collaborative, supportive branch environment focused on customer delightundefinedYou can be a match if you are:Customer‑centric with a passion for delivering exceptional experiencesMotivated by achieving performance targetsOrganised and detail‑driven with strong follow‑throughEthical, compliant, and aligned to governance requirementsA strong team player who builds positive working relationshipsProactive in your learning and personal developmentApply now if you are ready to take the next step in your career as an FNB Points of Presence: Community Advisor , delivering exceptional service, growing customer relationships, and contributing to sustainable business performance.All appointments will be made in line with FirstRand Group’s Employment Equity Plan . The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose disability information voluntarily; this information will be kept confidential unless required by law.Important Closing Date NoteTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.17/11/26All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.