FNB Community Advisor Alternative Channels

FirstRand Limited; Cape Town; On-site; ZAR 544,000 - 651,000; Part time

Job summary

FirstRand Limited through FNB is seeking a part-time Community Advisor for the Cape Town area on a fixed-term 12-month contract. You will build client relationships, deliver tailored financial solutions, and guide customers toward eChannels and self-service options while ensuring policy compliance.

You will educate customers on the right banking platform, analyze data for tailored recommendations, and strive to exceed sales targets with integrity and a customer-first mindset.

Qualifications

• Minimum Grade 12/NQF 4 or higher.
• Preferred NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of customer-facing experience in financial services.

Responsibilities

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by assisting with transactions and guiding to appropriate channels.
• Explain processes and requirements clearly to customers.
• Ensure compliance with policies and processes and maintain attention to detail.
• Educate customers to the correct banking platform aligned with their needs.
• Analyze customer data to recommend tailored solutions and cross-sell where appropriate.
• Achieve sales targets by offering contextual financial solutions.
• Conduct oneself with integrity and accountability for performance.
• Demonstrate empathy, stay informed on industry trends and product knowledge.
• Willing to work a shift structure.

Skills

Customer service

Communication

Sales

Digital self-service guidance

Relationship building

Education

Grade 12 / NQF 4

Certificate in Banking (FAIS)

Job description

## FNB Community Advisor Alternative ChannelsApply: Cape Town: Part time: Posted Today: End Date: September 22, 2026 (6 days left to apply): R53555# **Job Description**To deliver an exceptional and efficient customer experience by proactively understanding customer needs, providing tailored product solutions, and directing customers to the most suitable service channels (including eChannels and self-service). Ensure all interactions align with established policies, processes, and service standards.**Hello Future FNB Community Advisor Alternative Channel**Welcome to **FNB**, the home of the **#changeables**. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions. As part of our team in **FNB Points of Presence (POP)**, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.**Please note that this is a 12 Month Fixed Term Contract based at FNB Alternative Channel (Pick ‘n Pay Initiative)** Are you someone who can:* Build and maintain strong relationships with clients.* Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.* Effectively communicate with clients and have the ability to explain processes and requirements in a simple manner.* Ensure compliance with rules and processes and has attention to detail.* Educate customers to the correct Banking platform aligned with their needs. Connect with our customers by living up to our brand promise of “how can we help you?” at all times.* Analyse customer data and recommend tailored solutions.* Achieve sales results by providing contextual and integrated financial solutions to customers.* Conduct yourself in an ethical manner.* Takes accountability for own performance, personal and career development.* Show empathy with customers.* Stay updated on industry trends and product knowledge.* Willing to work on a shift structure## Qualification & Experience Requirement* **Minimum Qualification: Grade 12/ NQF Level** 4* **Preferred Qualification: NQF Level 5** Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS* **1–3 years of experienc**e in customer‐facing environments, service delivery, or client support within financial servicesYou will be an ideal candidate if you possess the following:* Excellent communication and relationship‐building skills and an ability to engage diverse customer needs* Confidence in guiding customers toward digital and Self‐Service solutions* Ability to identify sales opportunities and support portfolio growth* High levels of accuracy, discipline, and adherence to process* Strong organising, planning, and time‐management capability* Commitment to delivering consistent, exceptional serviceYou will have access to:* Opportunities to build relationships as part of a dynamic team.* A challenging working environment* Personal and professional growth* Opportunities to have an impact in a local market as a brand ambassador.You can be a match if you are:* Customer Centric.* Enjoy solving problems.* Persuasive selling skills* Able to understand rules in a regulated environment.* Agile and Flexible* Strong communication and interpersonal skills* Have a results-driven attitude with a passion for exceeding targets.* Have excellent Organisational skills and attention to detail.**Apply now** if you are interested in taking the next step. We look forward to engaging with you!