Floor Manager (40hr) - JD Sports - Highveld Mall

TFG (The Foschini Group); Durban; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading retail company in Durban seeks a Store Leader to inspire and manage team performance while ensuring operational excellence. Candidates should have a Matric certificate and at least 3 years of retail experience, including 1 year in a leadership role. This position offers opportunities for growth within a diverse retail environment focused on customer satisfaction.

Qualifications

• Minimum 3 years of retail experience with at least 1 year in store leadership.
• Ability to work a flexible schedule to meet the needs of the business.

Responsibilities

• Support the store management team with operational excellence.
• Generate motivation and commitment within the store team.
• Drive performance through store KPIs.

Skills

High flexibility in adapting to different customers and situations

Outstanding leadership skills

Strong interpersonal and communication skills

Ability to work independently

Customer service strategy execution

Strategic sales planning

Sales process management

Customer value management

Education

Matric certificate

Job description

Responsibilities

The ability to support the store management team to provide outstanding leadership to the store team. Ensures the team executes operational excellence through a customer centric mindset. Generating high levels of motivation and commitment within the store. Allocate time effectively; handle multiple tasks and completing priorities. Provide input and manage merchandise and visual principles. Drive performance through the store KPI’s (e.g. turnover, rewards, new accounts, visuals, etc.).

Qualifications & Experience

• A Matric certificate.
• Minimum 3 years retail experience with a minimum of 1 year store leadership experience.

Skills

• High flexibility and ability to adapt to different customers and situations.
• A high sense of urgency with demonstrated ability to work independently.
• An outstanding leadership, interpersonal and communication skills.
• Ability to work a flexible schedule to meet the needs of the business.
• Ensure customer satisfaction by executing our customer service strategy and fulfilling the demands of our customers.
• Strategic Sales Planning
• Managing the Sales Process
• Customer Value Management

Behaviours

• Action Oriented - readily takes on new challenges and opportunities with a sense of urgency and eagerness
• Builds Networks - establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
• Customer Focus - understands, anticipates, and meets the needs and expectations of customers
• Directs work - effectively plans, organises and directs the activities of individuals or teams to achieve desired outcomes
• Drives Engagement - inspires, motivates and empowers individuals to go above and beyond for the benefit of the team and the organisation
• Ensures Accountability - takes accountability and ensures others are held to account on agreed upon performance targets
• Optimizes Work Processes - assesses and improves the efficiency, effectiveness, and quality of various work processes
• Values differences - recognises, respects, and appreciates the diverse values, beliefs, and perspectives of others

Preference will be given, but not limited to candidates from designated groups in terms of the Employment Equity Act.

About Us

Who we are is because of our people. They are our greatest asset. TFG is an internationally diversified retail portfolio of 34 speciality lifestyle and apparel brands that Inspire our Customers to live their Best Lives and are woven into the lives of millions. Our vision is to create the most remarkable omnichannel experiences for our customers. TFG is more than a workplace, its a launchpad for your growth. Join us and explore endless growth opportunities across our diverse brands. We’re a purpose-led business, and on this team, you’ll share the pride of making an impact across a whole industry.

We’re the designers, the makers, the shakers and the teams behind the scenes.

Are you with us?