Firstjob Learner

Firstrand Bank India; Johannesburg; On-site; ZAR 150,000 - 210,000; Full time

Job summary

FirstRand Bank India offers a Learner role that combines formal, registered qualification study with hands-on work experience. You will undertake research, analysis, administration, and project work to support predefined objectives while gaining exposure to financial processes and operating standards.

During the program you will adhere to the bank's values and Treating Customers Fairly, escalate risks, seek improvement opportunities, and develop your skills with guided development plans and team

Qualifications

• Requires enrollment in a formal, registered qualification program.
• Ability to perform research, analysis, administration and project work as part of predefined objectives.
• Commitment to personal development and alignment with FirstRand Group values.

Responsibilities

• Identify and escalate risks that may increase costs.
• Deliver tasks that support predefined work objectives.
• Contribute to process improvement and operational efficiency.
• Maintain accurate activity reports and ensure quality standards.
• Support customer interactions in line with Treating Customers Fairly (TCF).
• Gain exposure to financial processes and operating standards.

Education

Registered qualification program

Job description

Job Description

The Learner role is a development role in which the role incumbent will be completing a formal, registered qualification while gaining work experience During the period of employment, the Learner will be responsible for delivering tasks in order to execute predefined work objectives such as research, analysis, administration, process and project work that add value to the business area The Learner will be expected to fulfil all the requirements of the qualification. Additional work-related training will be provided a required

• Identify and escalation potential risks that may lead to increased costs.
• Demonstrate cost consciousness and awareness of personal contribution to costs.
• Increase knowledge and understanding of financial processes and adheres to required operating standards.
• Adhere to the Organisation’s shared values, service standards and Treating Customers Fairly (TCF) outcomes with regards to customer interaction.
• Resolve customer dissatisfaction/complaints and takes ownership of the problem. Communicates with customers according to agreed standards.
• Collect customer feedback to help improve customer service.
• Ensure that product knowledge and advice is technically accurate.
• Work with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures. Maintains accurate activity reports.
• Investigate innovative ways to optimise processes.
• Contribute to the alignment of business processes to customer service.
• Advise line management on potential opportunities for process and system improvements.
• Demonstrate the shared value “I get better and better”.
• Contribute to the team by working together to achieve team goals thereby living the shared value “We strengthens me”.
• Value individual contributions and show respect for others.
• Share information and knowledge that will benefit the team.
• Respect diversity and values inclusivity.
• Identify effective activities to address own development gaps.
• Create own development plan and review plan with team leader. Understand which competencies and skills should be mastered to ensure personal development and performance.
• Demonstrate a commitment to continuous personal improvement in line with the Shared Value “I get better and better”.

All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.