Field Technical Manager, Agricultural Equipment (SA)

AGCO; Johannesburg; On-site; ZAR 520,000 - 700,000; Full time

Job summary

AGCO South Africa is seeking a Field Technical Manager in Johannesburg to lead field service and technical support for Massey Ferguson products across South Africa. You will collaborate with distributors, dealers and end users to ensure expert service delivery.

Required are 3-5 years post-qualification experience in agricultural equipment, an HND or equivalent in agriculture or machinery, and a trade test. Fluent English is essential; Afrikaans is a plus, and travel within Africa is expected.

Qualifications

• 3-5 years post-qualification experience in agricultural equipment or related industry.
• Experience with combines, balers, hay equipment, planters and tractors.

Responsibilities

• Act as Level 1 product champion and field service support across SA.
• Deliver technical support to distributors, dealers and end users via reporting systems, phone and field visits.
• Investigate, quantify and follow up on field service and warranty issues with Level 2 and engineering teams.
• Coordinate field campaigns and repair programmes ensuring targets are met and documented.
• Develop and deliver technical training, service bulletins and product information for dealer capability.
• Attend regional trainings and Africa events to support knowledge and improvement.
• Present on key product issues at Africa service meetings and support field events.

Skills

Field service

Technical support

Travel willingness

Fluent English

Afrikaans advantage

Education

HND in Agriculture or Machinery

Qualified trade test

Tools

AGCO reporting systems

Warranty systems

Computer literacy

Job description

AGCO South Africa is seeking a Field Technical Manager in Johannesburg to lead field service and technical support for Massey Ferguson products across South Africa. You will collaborate with distributors, dealers and end users to ensure expert service delivery.

Required are 3-5 years post-qualification experience in agricultural equipment, an HND or equivalent in agriculture or machinery, and a trade test. Fluent English is essential; Afrikaans is a plus, and travel within Africa is expected.