Field Sales Agent – Funeral Assurance (KZN)

Icebolethu Group; South Africa; On-site; ZAR 60,000 - 180,000; Full time

Job summary

Icebolethu Group is seeking vibrant Field Agents in the Umtubatuba and Hlabisa areas to drive new business by cold calling and selling funeral assurance products. The role emphasizes client engagement, compliance with FAIS/FSCA regulations, and achieving sales targets.

The ideal candidate will have Matric, 1–2 years in sales or field ops, and strong communication; RE1/RE5 certification and tertiary qualifications are advantageous. Proficiency in MS Word/Excel/Outlook is preferred.

Qualifications

• Matric/Grade 12 is required.
• A relevant tertiary qualification is advantageous.
• RE1 or RE5 certification is advantageous.
• 1-2 years’ experience in sales, customer service or field operations.
• Experience in the funeral assurance, insurance, or financial services is preferred.
• Strong communication and MS Office skills.

Responsibilities

• Promote and sell funeral assurance policies to new and existing clients.
• Deliver excellent customer service and ensure client satisfaction.
• Handle client queries and resolve complaints within service levels.
• Execute client retention strategies to grow the client base.
• Maintain accurate client records and administrative processes.
• Proactively call clients to restructure, retain, or resell policies.
• Ensure compliance with FAIS and FSCA regulations.
• Meet monthly and quarterly sales targets.
• Negotiate policy renewals with clients.

Skills

Sales experience

Customer service

Cold calling

Communication skills

Multilingual

Education

Matric/Grade 12

Tertiary qualification (adv)

RE1/RE5 certification (adv)

Tools

MS Word

MS Excel

MS Outlook

Job description

Icebolethu Group is seeking vibrant Field Agents in the Umtubatuba and Hlabisa areas to drive new business by cold calling and selling funeral assurance products. The role emphasizes client engagement, compliance with FAIS/FSCA regulations, and achieving sales targets.

The ideal candidate will have Matric, 1–2 years in sales or field ops, and strong communication; RE1/RE5 certification and tertiary qualifications are advantageous. Proficiency in MS Word/Excel/Outlook is preferred.