Field & Remote Installation Technician

Placements24; East London; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid

Retirement fund benefits

Ongoing training

Job summary

Placements24 is seeking a versatile Field & Remote Installation Technician to support the East London area. The role blends hands-on field installations with remote troubleshooting to ensure optimal client system performance.

The ideal candidate will have proven installation & maintenance experience, strong troubleshooting skills, and excellent communication abilities for both on-site and remote services. A hybrid work model and growth opportunities are available in the Eastern Cape region.

Qualifications

• Proven experience in technical installation and maintenance.
• Excellent diagnostic and troubleshooting capabilities using relevant tools.
• Strong communication and customer service skills for on-site and remote interactions.

Responsibilities

• Perform on-site installations, configurations, and commissioning of equipment and systems.
• Conduct scheduled maintenance, diagnostics, and repairs on client equipment.
• Provide remote technical support to clients using diagnostic tools and remote platforms.
• Document field and remote service activities, including parts used and resolutions.
• Train clients on operation and basic maintenance of installed systems.
• Manage service requests and respond promptly to minimize downtime.

Skills

Technical installation

Remote diagnostics

Customer service

Troubleshooting

Tools

Diagnostic equipment

Remote support software

Job description

About the Role

Our client is seeking a versatile Field & Remote Installation Technician to join their team serving the East London area. This hybrid role combines essential on-site installation and maintenance duties with the capability to provide remote support, offering a dynamic and varied work experience. You will be responsible for ensuring the seamless setup and optimal performance of client systems through both hands-on intervention and virtual troubleshooting. This position is ideal for a skilled technician who enjoys problem-solving in diverse environments and can effectively manage tasks both in the field and remotely, contributing to the company's commitment to excellent service delivery in the Eastern Cape .

Key Responsibilities

• Perform on-site installations, configurations, and commissioning of equipment and systems as required.
• Conduct scheduled maintenance, diagnostics, and repairs on client equipment.
• Provide remote technical support to clients, utilizing diagnostic tools and communication platforms to resolve issues efficiently.
• Document all field and remote service activities, including work performed, parts used, and resolutions achieved.
• Train clients on the proper use and basic maintenance of installed systems.
• Manage service requests and respond promptly to ensure minimal disruption to client operations.

Requirements

• Proven experience in technical installation and maintenance, with exposure to both field and remote support.
• Proficiency with relevant tools, diagnostic equipment, and remote support software.
• Strong understanding of technical systems and the ability to troubleshoot effectively.
• Excellent communication and customer service skills, capable of interacting professionally on-site and remotely.
• Must possess a valid driver's license and be willing to travel within the East London and surrounding regions.

Benefits

• Competitive salary and potential for performance-based incentives.
• Hybrid work model offering a blend of on-site and remote flexibility.
• Comprehensive medical aid and retirement fund benefits.
• Opportunities for ongoing training and skill development.
• Be part of a dedicated team focused on client satisfaction within the Eastern Cape .