Field Engagement Lead – Banking & FS Solutions

SAP Fioneer GmbH; Johannesburg; On-site; ZAR 900,000 - 1,800,000; Full time

Benefits offered by this job

Competitive compensation

Flexible project assignments

Job summary

SAP Fioneer GmbH in Johannesburg seeks a Field Engagement Lead to act as the primary customer-facing advisor for banking and financial services engagements. You will develop service plans, coordinate cross-functional delivery, and ensure value is realized for our customers, including C-Level stakeholders.

You will manage on-demand service requests, drive issue resolution, and align delivery with contractual expectations while maintaining strong advisory and commercial awareness across SAP

Qualifications

• Bachelor's degree in Computer Science, Engineering, Mathematics, or a related field.
• Six (6) years of relevant experience in customer engagement or service delivery management.

Responsibilities

• Act as the dedicated customer-facing point of contact and embedded advisor for the Technical Safeguarding engagement.
• Develop and manage the service plan, including service planning, execution, contractual value utilization and adjustments.
• Coordinate internal Fioneer resources across Product Support, services and other relevant teams to meet customer requirements.
• Manage on-demand service requests and identify the appropriate functional or technical experts when additional support is required.
• Coordinate incident follow-ups, maintaining communication with Product Support and keeping the customer informed.
• Provide relevant product and service advisory based on the customer's setup, requirements and SAP Fioneer product roadmaps.
• Manage service reporting, governance, contractual utilisation and collaboration with SAP TQM where applicable.

Skills

Customer engagement

Service delivery

Account management

Technical consulting

Stakeholder management

C-Level engagement

Problem solving

Commercial awareness

Communication skills

English fluency

Education

Bachelor's degree in CS/Engineering/Math

Tools

OSS tickets

Job description

SAP Fioneer GmbH in Johannesburg seeks a Field Engagement Lead to act as the primary customer-facing advisor for banking and financial services engagements. You will develop service plans, coordinate cross-functional delivery, and ensure value is realized for our customers, including C-Level stakeholders.

You will manage on-demand service requests, drive issue resolution, and align delivery with contractual expectations while maintaining strong advisory and commercial awareness across SAP