Fiber Support Specialist — Chat & Tech Help

Moladira Skills; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Moladira Skills in South Africa seeks a Customer Service Representative to support fibre customers via chat, email, and occasional calls, ensuring satisfaction. You will diagnose issues, guide users through setup, document interactions in CRM, and collaborate with technical and sales teams to enhance service delivery.

The ideal candidate has 1–2 years in telecom customer support, strong communication, and proficiency with chat/CRM tools.

Qualifications

• 1-2 years of customer service experience, preferably in telecom or fibre
• Experience providing support via chat platforms is essential
• Basic understanding of fibre internet technology and networking advantageous

Responsibilities

• Respond to customer inquiries via chat, email, and occasional phone calls
• Provide technical support and troubleshooting for fibre services and equipment
• Escalate unresolved issues to technical teams or management
• Explain product features, pricing, and promotions to customers
• Maintain accurate records of interactions in CRM systems
• Collaborate with technical and sales teams to meet customer needs

Skills

Communication skills

CRM software proficiency

Problem solving

Multitasking

Resilience under pressure

Education

High school diploma or equivalent

Degree or certification in a relevant field (plus)

Job description

Moladira Skills in South Africa seeks a Customer Service Representative to support fibre customers via chat, email, and occasional calls, ensuring satisfaction. You will diagnose issues, guide users through setup, document interactions in CRM, and collaborate with technical and sales teams to enhance service delivery.

The ideal candidate has 1–2 years in telecom customer support, strong communication, and proficiency with chat/CRM tools.