FESTIVE - DELIVERY ASSISTANT

Econofoods; Bloemfontein; On-site; ZAR 110,000 - 150,000; Full time

Job summary

Econo Foods in Bloemfontein is seeking a Delivery Driver Assistant to support the prompt and accurate delivery of frozen goods to customers. You will help the driver with loading, unloading, and keeping deliveries organized while maintaining safety and customer service standards.

As part of our HO HOLA culture, you will work with a friendly team, follow route directions, verify PODs and payments, and help keep paperwork neat and compliant.

Responsibilities

• Assist the driver in delivering products to customer locations, ensuring accuracy and timeliness.
• POD presentation and signature: present POD to customers, obtain signatures, and document delivery details.
• Assist in completing invoice correction forms and resolving discrepancies promptly.
• Verify customer payments according to established procedures and document results.
• Help load and unload products, following safety protocols to prevent damage.
• Interact courteously with customers to ensure a positive experience.
• Assist in navigating routes using maps or GPS to improve efficiency.
• Maintain inventory records and report stock discrepancies to the driver or supervisor.
• Keep the cab clean and ensure product safekeeping during deliveries.
• Prepare and organize delivery paperwork for records and auditing.
• Follow PPE guidelines and safety standards; contribute to a safe work environment.
• Support team goals and safety compliance.

Job description

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

PURPOSE OF THE ROLE

The purpose of a Delivery Driver Assistant is to assist in delivering products to customers, ensuring accurate and timely deliveries. They present and obtain signatures on Proof of Delivery documents, assist in completing invoice correction forms, verify payments when applicable, and provide support in loading and unloading products. Their role contributes to efficient delivery operations, customer satisfaction, and proper documentation and record-keeping.

Key Responsibilities

• Assisting the driver in safely transporting and delivering products to designated customer locations, ensuring accuracy and timeliness.
• POD presentation and signature: Presenting the Proof of Delivery (POD) document to customers, obtaining their signatures as confirmation of receipt, and accurately documenting and recording the delivery information.
• Assisting in completing invoice correction forms when necessary, ensuring accurate and timely resolution of any invoice discrepancies or errors related to deliveries.
• Assisting in verifying customer payments, such as cash or checks, according to established procedures, ensuring accuracy and proper documentation.
• Providing support in loading and unloading products onto and from the delivery vehicle, following proper handling and safety protocols to prevent damage or loss.
• Interacting with customers courteously and professionally, addressing inquiries, resolving minor issues, and aiding as needed to ensure a positive customer experience.
• Assisting the driver in navigating delivery routes, using maps or GPS systems, and providing directions or suggestions when necessary to optimize efficiency and timely deliveries.
• Assisting in maintaining accurate inventory records, including documenting returned or damaged products, and communicating any stock discrepancies to the driver or supervisor.
• Maintain a clean cab.
• Product safekeeping: Whilst in-trade, ensure the safeguarding of stock whilst delivering and during overnight routes.
• Assisting in maintaining accurate and organized delivery documentation, such as PODs, invoices, payment receipts, and other required paperwork, for record-keeping and auditing purposes.
• Adhering to safety guidelines and using appropriate personal protective equipment (PPE) when performing duties to mitigate potential risks.
• Establishing and fostering a safe work environment and overall safety compliance.
• Operate within safety standards.
• Contribute to the overall achievement of the team's goals.