External Product Support – Fastners, Tools And Equipment

Bmg - Bearing Man Group; Pretoria; On-site; ZAR 350 000 - 450 000; Full time

Job summary

A leading supplier in fasteners and tools is seeking a Product Support Officer in Pretoria. This full-time role involves providing technical and administrative support, developing sales strategies, and maintaining relationships with stakeholders. The ideal candidate should have a Bachelor's degree and at least 5 years of relevant experience, particularly in technical sales within the engineering sector. Extensive travel within the region is required.

Qualifications

• 5 years of experience in technical sales or product management.
• Strong technical understanding of Fasteners, Tools & Equipment products.
• Ability to travel extensively within the region.

Responsibilities

• Provide technical support related to product management.
• Develop and execute sales strategies to achieve objectives.
• Coordinate market research activities to understand customer needs.
• Promote after-sales services and technical support.

Skills

Technical sales expertise

Excellent communication skills

Analytical skills

Negotiation skills

Interpersonal skills

Education

Bachelor's degree in Engineering or Business administration

Matric / National Certificate NQF4

Tools

Microsoft Office Suite

Job description

Job Purpose

The Product Support Officer is a vital role within the Fasteners, Tools & Equipment Department, responsible for providing technical & administrative support related to product management, sales & customer service. Reporting to the department manager, the Product Support Officer plays a pivotal role in ensuring the smoot operation of product-related activities & initiatives.

Roles & Responsibilities

• Represent the company in all forms of communication, maintaining good working relationships & networks with internal & external stakeholders, external suppliers & clients
• Respond to & follow up on all enquiries by email, telephone as well as personal visits as required
• Responsible for building & maintaining positive relationships with internal & external stakeholders
• Demonstrate a strong customer service focus & quality communication & output in all interactions with key stakeholders & external contacts
• Manage the development of fasteners, tools & equipment product sales to meet budget targets in the region
• Develop & execute sales strategies to achieve sales objectives
• Coordinate market research activities to understand customer needs, preferences & market trends
• Utilize market insights to develop sales projections, budgets & promotional campaigns
• Identify potential markets for new products & assess market demand
• Collaborate with product management & marketing teams to introduce new products to the market
• Troubleshoot product & application issues, resolving problems efficiently
• Promote & grow after-sales services, including maintenance, repairs & technical support
• Monitor stock levels & prepare stock re-order proposals for the region
• Define stock holding models for efficient inventory management in the region
• Expand & maintain relationships with original equipment manufacturers (OEMs) & contract customers
• Identify opportunities for OEM partnerships & contract business growth
• Engage in approximately 80% travel within the region for customer visits & market activities
• Spend the remaining 20% of time in the office for administrative tasks & coordination

Minimum Requirements

• Matric / National Certificate NQF4
• Bachelors degree in Engineering, Business administration or related field
• Proven experience (5 years) in technical sales, product management or related roles, preferably in the industrial or engineering sector
• Strong technical understanding of Fasteners, Tools & Equipment products
• Excellent communication, negotiation & interpersonal skills
• Analytical with the ability to analyse market data & trends
• Ability to travel extensively within the region & occasionally outside of the region when required
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
• Valid drivers license & willing to travel

Job Types

Full-time, Permanent

Experience

Fasteners, Tools and Equipment Sales: 4 years (Required)

License / Certification

Drivers License (Required)

Work Location

In person