Expression Of Interest - Cash Centre Supervisor

Izicash; South Africa; On-site; ZAR 300,000 - 420,000; Full time

Job summary

IZI South Africa is seeking a Cash Centre Supervisor in George to lead the Cash Processing Tellers and ensure smooth operation of the cash centre. Reporting to the CPC Manager, you will drive daily workflows, maintain policy compliance, and uphold safety and security standards.

The role requires attention to detail, strong leadership, and the ability to manage rosters, balance reconciliations, and respond to customer queries. Weekend shifts and lifting responsibilities may be involved.

Qualifications

• Grade 12 with mathematics or accounting.
• 3–5 years relevant Cash Centre Supervisor experience.
• Sound understanding of financial principles.
• Computer literacy is essential.
• Strong verbal and written communication skills.
• Adherence to policies and procedures.
• Ability to work in teams and handle weekend shifts.
• Security-conscious with attention to detail.

Responsibilities

• Supervise Cash Processing Centre operations.
• Ensure tellers process according to cash processing policy and procedures.
• Equal distribution of work to avoid bottlenecks.
• Manage end-to-end work flow processes.
• Maintain records and documentation as per standards.
• Balance daily cash recons and accuracy.
• Quality assurance and compliance with SARB standards.
• Conduct disciplinary actions per company policies.
• Oversee staff rostering and performance feedback.
• Lead training and development interventions.
• Monitor resources to meet operational needs.
• Record-keeping of minutes and meetings.
• Manage customer queries and complaints with professionalism.

Skills

Teamwork

Communication

Attention to detail

Flexibility

Security awareness

Under pressure

Customer focus

Lifting & manual handling

Problem solving

Financial principles

Education

Grade 12 with mathematics or accounting

Tools

Computer literacy

Job description

Join IZI South Africa as a Cash Processing Supervisor in George.

Are you great with cash, super organized, and love making sure things run smoothly? IZI South Africa, a leading provider of integrated cash management solutions, is looking for a reliable Supervisor to join our team in George.

If you're an SA citizen with a knack for numbers and a commitment to safety, we want to hear from you!

About the Role

Cash Centre Supervisor

Reporting to the CPC Manager, this role is responsible to manage the work flow of Cash Processing Tellers

The successful incumbent is a self-starter with a proven track record in maintaining company policy, adopting best practices, and is able to exercise sound judgement in the pursuit of the achievement of the goals of the organisation, and understanding the role which facilities management plays within a successful business unit. The incumbent will be expected to be results driven and to live the values of the organisation.

Main Responsibilities:

• Effective Supervision of the Cash Processing Centre Operations
• Ensure that tellers are processing according to Cash processing policy and procedures
• Equal distribution of work to avoid bottle necks
• Effective managing of the end-to-end work flow process
• Comply with Cash Centre operational and administrative procedures within defined guidelines
• Ensure that Record keeping of all applicable documents are maintained/retained as per the standards
• Responsible to ensure that all daily recons are balanced
• Quality Assurance
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI's code of conduct and disciplinary code
• Effective supervision of staff ? Assist with any other related duties as allocated/requested from management
• Assist with rostering
• Monitor performance and provide feedback
• Assist with the optimization of resources to meet operational needs
• Oversight of employee record ensuring that all relevant and required documentation is on file
• Action all customer queries and complaints
• Verify/check all cash transactions/differences
• Responsible to ensure that staff process customer transactions accurately
• People Management
• Effectively manage overtime and working hours as per employee contract
• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by IZI South Africa's values, code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with
• Company policies and procedures.
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings.
• Ensure record keeping of all minutes of meetings
• Ensure that all staff adhere to the uniform standards at all times
• Training and development
• Succession Planning
• Determine training needs (in line with training and HR policy) for
• Cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions
• Engage with staff on a regular basis and coach staff as needed.
• Ensure all employees have attended the role specific training
• Supervisor must take ownership of personal development
• Risk and compliance
• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regards to risk
• Ensure the adherence and correct utilization of company systems and procedures by performing maintenance checks on the
• CCTV/note counters and all other equipment in the branch
• The ROCC must be adhered to

Minimum Qualification & Experience

• Grade 12 with mathematics or accounting
• 3 – 5 years relevant Cash Centre Supervisor working experience
• Sound understanding of financial principles/information
• Computer Literacy
• Good verbal and written communication skills
• Strict adherence to policies and procedures
• Customer thinking
• Ability to work in teams
• Flexibility in terms of working hours will be required, including weekends
• Role requires lifting, movement of containers, trolleys with substantial weight
• Ability to work under pressure
• Security-conscious
• Attention to detail