Expert Detailing Representative - Zambia

IQVIA; Bloemfontein; On-site; ZAR 149,000 - 216,000; Full time

Job summary

IQVIA in Zambia is seeking an Expert Detailing Representative (EDR) with a science background to engage healthcare professionals through expert detailing, digital engagement, and educational initiatives.

The role focuses on driving territory sales, promoting therapeutics, ensuring compliance, and delivering insights to teams while building lasting relationships with HCPs.

Qualifications

• Bachelor of Science or equivalent in a relevant scientific field.
• Minimum 5 years in pharmaceutical sales or a related healthcare role.
• Strong communication and presentation abilities.
• Proficiency in digital tools and CRM systems (e.g., Veeva).
• Analytical mindset with ability to interpret sales data and KPIs.

Responsibilities

• Conduct expert detailing sessions with HCPs, presenting clinical data and therapeutic benefits.
• Recruit HCPs to digital platforms and support digital engagement initiatives.
• Utilize multiple channels (face‑to‑face, remote, email, webinars) to drive engagement.
• Guide HCPs in accessing patient communication tools and digital resources.
• Encourage participation in CME modules.
• Ensure in‑call quality and monitor performance metrics.
• Build and maintain relationships with HCPs in territory.
• Distribute medical samples to support patient trials and product conversion.
• Track and achieve KPIs such as AWR, BRMO, and SoR.
• Meet or exceed territory sales targets.
• Provide market insights and competitor intelligence to internal teams.
• Organize and support educational events and meetings.
• Uphold compliance standards and represent the field team professionally.

Skills

Communication

Presentation skills

CRM (Veeva)

Analytical thinking

Time management

Compliance knowledge

Education

BSc or equivalent in a scientific field

Tools

Veeva CRM

Job description

Job Title: Expert Detailing Representative

Location: Zambia

Industry: Pharmaceutical / Healthcare

Employment Type: Contracted with IQVIA

Overview

A leading global Consumer Healthcare company is seeking a dynamic and experienced Pharmaceutical Sales Representative to join their team as an Expert Detailing Representative (EDR) in Zambia. This role is ideal for a science-driven sales professional with a strong understanding of healthcare provider (HCP) engagement and a passion for promoting therapeutic solutions that make a difference.

Key Responsibilities

• Conduct expert detailing sessions with HCPs, presenting clinical data and therapeutic benefits.
• Recruit HCPs to digital platforms and support digital engagement initiatives.
• Utilize multiple channels (face‑to‑face, remote, email, webinars) to drive meaningful engagement.
• Guide HCPs in accessing patient communication tools and digital resources.
• Encourage participation in Continuous Medical Education (CME) modules.
• Ensure consistent in‑call quality and monitor expert performance metrics.
• Build and maintain strong relationships with HCPs in your territory.
• Distribute medical samples to support patient trials and product conversion.
• Track and achieve KPIs such as AWR, BRMO, and SoR.
• Meet or exceed territory sales targets.
• Provide market insights and competitor intelligence to internal teams.
• Organize and support educational events and meetings.
• Uphold compliance standards and represent the field team professionally.

Qualifications & Requirements

• Education: BSc or equivalent in a relevant scientific field.
• Experience: Minimum 5 years in pharmaceutical sales or a related healthcare role.
• Skills:
  • Strong communication and presentation abilities.
  • Proficiency in digital tools and CRM systems (e.g., Veeva).
  • Analytical mindset with the ability to interpret sales data and KPIs.
  • Excellent time management and organizational skills.
  • Knowledge of pharmaceutical compliance and ethical standards.
• Other Requirements:
  • Valid driver’s license and access to a reliable vehicle.

Why Join Us?

This is an exciting opportunity to be part of a forward‑thinking team that values innovation, professional development, and impactful healthcare solutions. You’ll play a key role in shaping HCP engagement and driving brand success in a dynamic market.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.