Executive Housekeeper / Back Of House Manager - Plettenberg Bay

HotelJobs; Plettenberg Bay; On-site; ZAR 240,000 - 360,000; Full time

Job summary

HotelJobs in Plettenberg Bay is seeking an experienced Executive Housekeeper / Back of House Manager to lead housekeeping and back-of-house operations, ensuring 4-star standards and smooth daily performance.

You will oversee room readiness for arrivals, coordinate with Front Office, recruit and train staff, and drive quality and cost-control initiatives while maintaining high morale and guest satisfaction.

Qualifications

• Matric (Grade 12) essential.
• Minimum 3 years' experience in a similar hotel housekeeping leadership role.
• Proven ability to lead and motivate teams.
• Excellent organizational and time management skills.
• Strong staff management record.
• Excellent quality control and attention to detail.

Responsibilities

• Manage the daily operation of the housekeeping department.
• Ensure all guest rooms, public areas and back-of-house areas consistently meet 4-star standards.
• Conduct regular room inspections and quality audits.
• Coordinate daily room allocations with the Front Office team.
• Ensure rooms are prepared on time for guest arrivals and departures.
• Recruit; train and supervise housekeeping staff.
• Prepare staff schedules and allocate daily duties.
• Monitor staff performance and maintain high levels of productivity and morale.
• Manage housekeeping inventory, linen, guest amenities and cleaning supplies.
• Monitor stock levels, minimize wastage and assist with cost control.
• Ensure compliance with health, safety and hotel operating procedures.
• Respond professionally to housekeeping-related guest requests.

Skills

Leadership

Communication

Attention to detail

Time management

Team motivation

Education

Matric / Grade 12

Job description

A well-established 4* Hotel in Plettenberg Bay an experienced and motivated Executive Housekeeper / Back of House Manager to lead their housekeeping and back-of-house operations.

Duties:

• Manage the daily operation of the housekeeping department.
• Ensure all guest rooms, public areas and back-of-house areas consistently meet 4-star standards.
• Conduct regular room inspections and quality audits.
• Coordinate daily room allocations with the Front Office team.
• Ensure rooms are prepared on time for guest arrivals and departures.
• Recruit; train and supervise housekeeping staff.
• Prepare staff schedules and allocate daily duties.
• Monitor staff performance and maintain high levels of productivity and morale.
• Manage housekeeping inventory, linen, guest amenities and cleaning supplies.
• Monitor stock levels, minimize wastage and assist with cost control.
• Ensure compliance with health, safety and hotel operating procedures.
• Respond professionally to housekeeping-related guest requests.

Requirements:

• Matric (Grade 12) essential.
• Minimum 3 years' experience in a similar hotel housekeeping leadership role.
• Proven ability to lead and motivate teams.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to quality.
• Ability to work under pressure.
• Good communication and interpersonal skills.
• Honest; reliable and hands-on.
• Leads by example.
• Strong staff management record.
• Excellent quality control and attention to detail.
• Proactive; organized and solution focused.
• Passion for exceptional guest experiences.