Executive Head: Tied Agency

Santam Insurance; Cape Town; On-site; ZAR 1,800,000 - 2,800,000; Full time

Job summary

Santam Insurance is seeking an Executive Head: STA in Cape Town to drive growth across distribution, servicing and product/underwriting. You will lead a high-impact team, collaborating with Sanlam and Santam to expand tied adviser networks and enhance pricing, talent management and stakeholder engagement.

The role demands a minimum of 10 years in short term insurance and at least 5 years in senior management, with FAIS compliance and RE certification.

Qualifications

• Matric and a relevant Bachelor's degree.
• FAIS compliant, including RE certificate.
• Minimum of 10 years in short term insurance.
• Minimum 5 years senior management experience.

Responsibilities

• Achieve business targets including gross written premium and profitability.
• Manage senior stakeholders across Santam and Sanlam Group.
• Deliver on and improve the value proposition of the tied agency model.
• Manage morale and engagement levels of the team.
• Acquire, develop, deploy and retain talent across the organisation.
• Optimize pricing processes for new business and retentions.

Skills

Strategic planning

Stakeholder management

Negotiation skills

Communication skills

Insurance knowledge

Regulatory compliance

Problem solving

Financial acumen

Microsoft Office

Education

Matric

Bachelor's degree

Short Term Insurance qualification

FAIS compliance with RE certificate

Job description

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

Who are we?

Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper.

What will you do?

Location: Cape Town (Highly preferred)

This role fulfils the Executive Head: STA, a business that is a key strategic growth driver for Santam Group. Comprising distribution, servicing and product/underwriting, STA is poised for profitable growth, driven by an increase in manpower, improved productivity and at its, heart enabling and supporting tied advisers across all their activities. In partnership with Sanlam, the success of this business is based on successful collaboration across Sanlam and Santam. Additionally, enhanced collaboration in areas like cross-selling, talent management, and product innovation is critical. The tied agency distributes products across personal lines, commercial lines and specialist lines

• Achievement of business targets which includes:
• Gross written premium
• Profitability
• Advisor base
• Manage senior stakeholders across Santam and Sanlam Group.
• Deliver on and improve the Value proposition of the Tied agency model
• Manage the morale and engagement levels of the team
• Initiatives implemented to enhance employment equity and manage diversity to support business growth and sustain corporate performance
• Acquire, develop, deploy and retain new talent, current employees and leaders
• Optimise business pricing processes for new Business and retentions

What will make you successful in this role?

Qualifications And Experience

• Matric
• Relevant Bachelors Degree
• Relevant Short Term Insurance qualification
• FAIS compliant, including RE certificate
• Minimum of 10 years in short term insurance experience essential
• Minimum 5 years senior management experience

Knowledge And Skills

• Microsoft Office - Excel, Word and Power Point
• Strategic planning and execution
• Excellent communication, negotiation & presentation skills
• Technical short term insurance knowledge essential - both personal and commercial lines.
• Rating and Loss Ratio (high level information)
• Effective internal and external stakeholder management
• Understanding compliance and legislative requirements in onboarding, training and vesting of Short term advisers.
• Problem solving skills
• Financial and commercial acumen

PERSONAL ATTRIBUTES

• Strong leadership and coaching abilities
• Proactive and clinical execution
• Results driven
• Influencing and gaining commitment
• Persuading and negotiating

Our commitment to transformation

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.