Estates Administrator

Sanlam Limited; Johannesburg; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Glacier by Sanlam is seeking an Estates Administrator to efficiently manage deceased estates from reporting to finalisation, ensuring compliance with legislation and regulatory requirements. The role coordinates documentation, engages with beneficiaries and stakeholders, and tracks progress to complete all tasks accurately and on time.

You will work within a specialist team delivering reliable estate administration outcomes, supported by the Sanlam group’s commitment to service quality and

Qualifications

• Sound experience and understanding of straightforward procedures or systems (Minimum 1 year)
• 1 year experience in a LISP or the investment industry will be advantageous
• Exceptional communication skills in English – Written and Verbal

Responsibilities

• Operational Compliance - Process Expert: Develop knowledge of policies and procedures and regulatory codes; obtain supervisor authorization for exceptions.
• Document Management - Create a local document management system for an office or department.
• Insurance Policy Administration - Initiate policies, amendments and process premium collections; liaise with customers/agents and refer complex issues.
• Insurance Policy Information - Explain policy status, features and benefits; respond to questions and refer unresolved issues.
• Operations Management - Provide operational support using existing systems and protocols.

Skills

Policy and Regulation

Insurance Principles

Data Management

Document Management

Digital Literacy

Transaction Integrity

Education

Degree or Diploma or Grade 12

Job description

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Purpose of the Role

The Estates Administrator is responsible for the efficient and accurate administration of deceased estates from initial reporting through to finalisation, ensuring compliance with applicable legislation and regulatory requirements. The role supports the effective winding up of estates by coordinating documentation, engaging with beneficiaries and relevant stakeholders, monitoring the progress of each estate, and ensuring that all administrative requirements are completed accurately and timeously.

Overview of Role Responsibilities (Level 1-13)

Operational Compliance - Level 4 - Process Expert
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Document Management - Level 4 - Process Expert
Create a local document management system for an office or department.

Insurance Policy Administration - Level 4 - Process Expert
Initiate new policies and policy amendments and process the related premium collections, liaising with the customer and/or salesperson and/or agent to clarify incomplete and potentially inaccurate information and referring complex or sensitive unresolved issues to others.

Insurance Policy Information - Level 4 - Process Expert
Explain product status, features, and benefits, responding to customer questions to ensure understanding; refer complex, unresolved issues to others.

Operations Management - Level 4 - Process Expert
Provide operational support by performing a range of routine activities using existing systems and protocols.

Required Skills

Policy and Regulation - Intermediate
Works at an intermediate level to interpret and apply knowledge of laws, regulations and policies in area of expertise. Typically works with guidance.

Insurance Principles and Practice - Intermediate
Works at an intermediate level to use and apply the core principles of insurance. Typically works with guidance.

Data Management - Insurance - Intermediate
Works at an intermediate level to collect, store, and manage insurance-related data for accurate analysis, reporting, and compliance with industry standards. Typically works with guidance.

Document Management - Intermediate
Works at an intermediate level to use document management tools to manage, view, organize, and store documents. Typically works with guidance.

Digital Literacy - Intermediate
Works at an intermediate level to understand, evaluate, use, and engage with digital technology and information, as well as create and share digital content, while being aware of essentials like safety, privacy and ethical considerations. Typically works with guidance.

Transaction Integrity Management - Intermediate
Works at an intermediate level to maintain the accuracy, security, and compliance of transactions, ensuring reliable transaction records and safeguarding against fraud and errors. Typically works with guidance.

General Experience

Sound experience and understanding of straightforward procedures or systems (Minimum 1 year)

1 year experience in a LISP or the investment industry will be advantageous

Exceptional communication skills in English – Written and Verbal

Education

Degree or Diploma or Grade 12 with 2 to 3 years related experience.

Ensures Accountability

Communicates Effectively

Plans and Aligns

Manages Complexity

Customer Focus

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.