Client Services Administrator

Sanlam Limited; Johannesburg; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Glacier by Sanlam seeks a DDT Client Services Consultant: Operations to process Death, Divorce & Transfers claims on the Lisp Platform. You will handle claims processing, liaising with customers and agents as needed, and ensure compliance with policy guidelines.

Ideal candidates have a degree or diploma with up to 2 years related experience, strong data management and document control skills, and a customer-focused mindset.

Qualifications

• Degree or Diploma with up to 2 years related experience.
• Ensures Accountability
• Communicates Effectively
• Plans and Aligns
• Manages Complexity
• Customer Focus

Responsibilities

• Process Claims on the Lisp Platform, including Death Claims, Section 14s, Section 50 and Divorce.
• Develop knowledge of the organization's policies and procedures and of regulatory codes to ensure work adheres to standards.
• Create a local document management system for an office or department.
• Initiate new policies and policy amendments and process related premium collections, liaising with customer/salesperson/agent.
• Explain product status, features, and benefits, responding to customer questions to ensure understanding; refer complex issues to others.
• Provide operational support by performing routine activities using existing systems and protocols.

Skills

Policy and Regulation

Insurance Principles and Practice

Data Management - Insurance

Document Management

Digital Literacy

Transaction Integrity Management

Education

Degree or Diploma

Job description

Glacier by Sanlam brings together leading experts and respected financial services companies to meet clients’ investment needs. We deliver focused investment services through specialist teams, partner with acclaimed financial intermediaries and pride ourselves on our superior products and solutions and high quality service. We offer a comprehensive range of investment solutions, designed to assist in the creation and preservation of wealth. Our offering encompasses local investments, including fixed term investments and investments with guarantees, international investments, retirement saving solutions, and retirement income solutions. While each solution has its own distinct purpose, they all share the world-class quality and commitment that have come to distinguish Glacier.

Purpose of the Role

The primary purpose of the DDT (Death, Divorce & Transfers) Client Services Consultant: Operations is to process Claims on the Lisp Platform, including Death Claims, Section 14s, Section 50 and Divorce.

Overview of Role Responsibilities (Level 1-13)

Operational Compliance - Level 4 - Process Expert Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.

Document Management - Level 4 - Process Expert Create a local document management system for an office or department.

Insurance Policy Administration - Level 4 - Process Expert Initiate new policies and policy amendments and process the related premium collections, liaising with the customer and/or salesperson and/or agent to clarify incomplete and potentially inaccurate information and referring complex or sensitive unresolved issues to others.

Insurance Policy Information - Level 4 - Process Expert Explain product status, features, and benefits, responding to customer questions to ensure understanding; refer complex, unresolved issues to others.

Operations Management - Level 4 - Process Expert Provide operational support by performing a range of routine activities using existing systems and protocols.

Required Skills

Policy and Regulation - Intermediate Works at an intermediate level to interpret and apply knowledge of laws, regulations and policies in area of expertise. Typically works with guidance.

Insurance Principles and Practice - Intermediate Works at an intermediate level to use and apply the core principles of insurance. Typically works with guidance.

Data Management - Insurance - Intermediate Works at an intermediate level to collect, store, and manage insurance-related data for accurate analysis, reporting, and compliance with industry standards. Typically works with guidance.

Document Management - Intermediate Works at an intermediate level to use document management tools to manage, view, organize, and store documents. Typically works with guidance.

Digital Literacy - Intermediate Works at an intermediate level to understand, evaluate, use, and engage with digital technology and information, as well as create and share digital content, while being aware of essentials like safety, privacy and ethical considerations. Typically works with guidance.

Transaction Integrity Management - Intermediate Works at an intermediate level to maintain the accuracy, security, and compliance of transactions, ensuring reliable transaction records and safeguarding against fraud and errors. Typically works with guidance.

Education

Degree or Diploma with up to 2 years related experience.

Ensures Accountability

Communicates Effectively

Plans and Aligns

Manages Complexity

Customer Focus

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.