Escalations & Client Retention Specialist

Standard Bank Group; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Standard Bank Group, Johannesburg, seeks a professional to provide investigation, diagnosis and resolution on escalated service requests, queries and complaints from customers and business partners. You will work to meet turnaround times and uphold world-class operations standards, with focus on preserving client satisfaction and reducing risk to the bank.

Qualifications include a Diploma in Business Commerce and 3-4 years in service management, operations, and client relationship roles.

Qualifications

• Diploma in Business Commerce.
• 3-4 years experience in service management and client relations.

Responsibilities

• Provide investigation, diagnosis and resolution on escalated service requests, queries and complaints from customers and/or business partners within agreed turnaround times.
• Ensure ongoing feedback until finalisation, maintaining a positive client experience and minimise risk and losses to Standard Bank Group.

Skills

Service Management

Operations

Client relationship

Education

Diploma

Business Commerce

Job description

Standard Bank Group, Johannesburg, seeks a professional to provide investigation, diagnosis and resolution on escalated service requests, queries and complaints from customers and business partners. You will work to meet turnaround times and uphold world-class operations standards, with focus on preserving client satisfaction and reducing risk to the bank.

Qualifications include a Diploma in Business Commerce and 3-4 years in service management, operations, and client relationship roles.