Entry-Level Call Center Sales Specialist

LW Recruitment Consulting; Durban; On-site; ZAR 67,000 - 112,000; Full time

Job summary

HireHive is seeking motivated General Sales Workers (Matriculants) to join a Durban call center. This entry-level role involves contacting customers by phone, promoting products, answering questions, and supporting sales activities to meet targets.

You will engage with customers in a professional, customer-focused manner, build relationships, and gain hands-on experience in communication, sales techniques, and system use in a team-driven environment.

Qualifications

• Matric / Grade 12 certificate.
• Strong verbal communication skills in English.
• Clear speaking voice and good telephone etiquette.
• Interest in sales, customer service, or call center work.
• Basic computer literacy.
• Ability to listen actively and respond professionally.
• Willingness to learn and take coaching from supervisors.
• Target-driven and motivated to achieve results.
• Good interpersonal skills.
• Reliable, punctual, and professional.
• Ability to work in a structured office environment.

Responsibilities

• Contact potential or existing customers by phone to promote products or services.
• Handle inbound and outbound sales calls in a professional manner.
• Explain product or service features, benefits, and pricing clearly.
• Identify customer needs and recommend suitable solutions.
• Answer customer questions accurately and confidently.
• Capture and update customer information on internal systems.
• Follow up on leads and previous customer interactions.
• Meet daily, weekly, and monthly sales or call targets.
• Build positive relationships with customers through effective communication.
• Resolve basic customer concerns and elevate complex issues when necessary.
• Maintain accurate records of calls, sales, and customer outcomes.
• Follow scripts, quality standards, and company procedures.
• Work closely with supervisors and team members to improve performance.

Skills

Verbal communication

Active listening

Interpersonal skills

Customer service

Target-driven

Telephone etiquette

Structured office work

Education

Matric / Grade 12 certificate

Tools

CRM systems

Job description

HireHive is seeking motivated General Sales Workers (Matriculants) to join a Durban call center. This entry-level role involves contacting customers by phone, promoting products, answering questions, and supporting sales activities to meet targets.

You will engage with customers in a professional, customer-focused manner, build relationships, and gain hands-on experience in communication, sales techniques, and system use in a team-driven environment.