Enterprise Systems Trainer

Ariston; Randburg; Hybrid; ZAR 300,000 - 460,000; Part time

Job summary

Ariston is seeking an experienced Trainer to lead end-user adoption of an enterprise analytics and forecasting platform in a Gauteng-based, hybrid environment. The role focuses on more than generic software training, requiring the ability to build trust in the platform's outputs among non-technical users.

The trainer will design tailored material, deliver in-person and virtual sessions, and work with analysts to ensure training reflects current platform behavior while supporting go-live and

Qualifications

• This role requires hands-on training delivery for a data, reporting, or analytics platform with real business complexity.
• Ability to explain pricing, tariff or rate logic and its downstream reporting to non-technical users.
• Experience building tiered training material for different audiences (executive, operational, super-user).
• Familiarity with governance processes like sign-off registers and competency tracking.

Responsibilities

• Design and build training material — user guides, quick reference sheets, and session content — for distinct user groups.
• Deliver structured training sessions (in-person and virtual) on platform navigation and report interpretation.
• Translate complex calculation logic into plain-language explanations that non-technical users can apply.
• Ensure training content reflects current platform behaviour and update when reports or logic change.
• Run needs assessments per user group before each training cycle.
• Collect feedback and conduct post-session competency checks, escalating gaps.
• Support go-live and hypercare with floor-walking and rapid issue resolution.
• Maintain a training register and sign-off log for governance and audit.
• Serve as a feedback channel to the delivery team for usability or logic issues.
• Contribute to change management materials supporting each release.

Skills

Training delivery

End-user adoption

Plain-language explanations

Training governance

Communication skills

Job description

As a Data Solutions is a lean, senior digital strategy and data analytics consultancy delivering high-stakes engagements across energy, mining, manufacturing, and telecoms.

We are seeking an experienced Trainer to lead end-user adoption of an enterprise analytics and forecasting platform operating in a regulated, high-volume commercial environment.

This is not generic software training. The platform replaces manual, spreadsheet-based processes with a governed reporting and forecasting system, and the calculation logic behind the numbers is genuinely complex. Your job is to get business users — many of whom are not technical and some of whom are sceptical of the change — to a point where they trust the platform's outputs and can use it independently. Candidates who have only delivered generic “here are the buttons” software walkthroughs are unlikely to find this role a comfortable fit.

Employment Type, Location and Working Arrangement

• Employment type: Contract, aligned to project phase, with the possibility of extension based on delivery need.
• Base: Gauteng. Hybrid, with regular attendance at client premises as delivery demands require.
• Eligibility: Applicants must hold the right to work in South Africa.

Key Responsibilities

• Design and build training material — user guides, quick reference sheets, and structured session content — tailored to distinct user groups with different roles, technical comfort, and reporting needs.
• Deliver structured training sessions (in‑person and virtual) covering platform navigation, report interpretation, and the business logic behind the figures users are seeing.
• Translate complex calculation logic — rate structures, classification‑driven results, effective‑dated changes — into plain‑language explanations that non‑technical business users can retain and apply.
• Work with functional analysts and the reporting team to ensure training content accurately reflects current platform behaviour, and update it promptly when reports or logic change.
• Run a structured needs assessment per user group ahead of each training cycle, rather than delivering a single generic session to everyone.
• Collect and act on training feedback and post‑session competency checks, escalating gaps rather than treating attendance as evidence of understanding.
• Support go‑live and hypercare periods with floor‑walking, ad hoc troubleshooting, and rapid answers to “why does this number look different” questions.
• Maintain a training register and sign‑off log suitable for client governance and audit purposes.
• Act as a first‑line feedback channel from end users back to the delivery team, distinguishing genuine usability or logic issues from training gaps.
• Contribute to change management materials — FAQs, communications, and briefing notes — supporting each release or phase rollout.

Requirements

Essential Domain Experience

This is the differentiating requirement for this role.

You must be able to demonstrate prior training delivery on a data, reporting, or analytics platform with genuine business complexity behind it, not just application training on a simple transactional system. Concretely, we are looking for hands‑on experience with several of the following:

• Training business users to interpret reports built on pricing, tariff, or rate logic that varies by customer category, time period, seasonal window, or usage band.
• Explaining classification hierarchies and their downstream reporting consequences to users who are not technical and will push back if the explanation doesn't hold up.
• Running training through a period of significant platform change — driven by a regulatory, legislative, or commercial restructure — where the numbers users saw yesterday genuinely differ from today for a defensible reason.
• Supporting go‑live and hypercare on a business‑critical reporting system, including handling users who distrust the new numbers against a legacy process.
• Building tiered training material for distinct audiences (executive, operational, technical super‑user) from the same underlying platform.
• Working within a formal training governance process — sign‑off registers, competency tracking — suitable for client or regulatory audit.

Certifications

A recognised training or facilitation qualification (e.g. TDLP, CTDP, or equivalent) is an advantage. Practical delivery experience on complex systems will be weighted above formal certification.

What We’re Looking For

• You can explain a genuinely complex calculation to a sceptical, non‑technical user and have them actually believe the number.
• You treat a confused question in a training session as a gap to close, not an interruption.
• You are comfortable being the person who owns user adoption, not just the person who ran the session.
• You write training material someone could follow without you in the room.