Engineering Sales Support Manager - Packaging

Ntice Search Solutions; KwaZulu-Natal; On-site; ZAR 500,000 - 750,000; Full time

Job summary

A leading manufacturing operation is looking for an experienced Technical Sales & Support Manager for their Howick office. The ideal candidate will have a relevant engineering degree and proven sales experience in the technical field. Responsibilities include customer service, sales support, and managing sales budgets. The position requires strong organizational skills, a self-motivated attitude, and proficiency in English.

Qualifications

• Engineering Degree in relevant fields is essential.
• Proven previous sales experience in a technical role.
• Strong organizational skills and relationship management.

Responsibilities

• Provide customer service and sales support.
• Manage sales budget and gross margins.
• Respond to customer complaints effectively.

Skills

Technical sales experience

Excel skills

Relationship building

Self-motivation

Professional English communication

Education

Engineering Degree (BTech or BSc Mechanical or Electrical/Mechatronics)

Job description

Overview

Engineering Sales Support Manager - Packaging

A leading manufacturing operation in the packaging industry is seeking an experienced Technical Sales & Support Manager to join their team in Howick. This pivotal role reports directly to the Divisional Executive.

Minimum Requirements

• Engineering Degree (BTech or BSc Mechanical or Electrical/ Mechatronics only) Note: Civil, Structural, Process, Industrial or Chemical Engineering will not qualify
• Previous sales experience in a technical sales role
• Must be organized & have the ability to build relationships with all levels of management at our customers
• Excel skills, and ability to generate reports and work with numbers when needed
• Highly self-motivated, energetic and ability to motivate others
• Proficiency in English, read, write, and ability to communicate professionally
• Own car and driver’s license essential

Key Responsibilities

• Customer service & sales support
• Build strong relationships with customers personally and professionally
• Managing your sales budget and gross margins
• Attending to customer complaints effectively and responding within 24 hours
• Respond to customers technical service requests, troubleshooting technical issues and identifying the fault, ensuring root cause is fixed
• Preventative maintenance programmes and visiting customers to do audits on their equipment
• Identification and achievement of measurable technical and process developments and improvements.
• Liase between customer, planning and internal sales to ensure accurate forecasting
• To really understands the customer’s business and provide them with packaging solutions, not just bottles.

Please note that only qualified candidates will be shortlisted & only shortlisted candidates will be contacted.