End User Computing Engineer

Lesaka Technologies Inc.; Johannesburg; On-site; ZAR 240,000 - 300,000; Full time

Job summary

Lesaka Technologies Inc. is seeking an EUC Engineer to be the frontline for end‑user computing support across the Johannesburg office.

You will provide deskside and remote assistance for hardware, software, Microsoft 365 and connectivity, resolving most incidents within SLAs and escalating complex cases to the Senior EUC Engineer. Responsibilities include device provisioning, asset tagging, onboarding new starters, and maintaining endpoint compliance with Intune and related policies, while

Qualifications

• Matric required; IT Diploma preferred.
• MICT SETA learnership progress into role on demonstrated competence.
• CompTIA A+ or equivalent hardware/support certification preferred.
• Microsoft 365 Fundamentals (MS-900) advantageous.
• CompTIA N+ and Security+ advantageous, not required.
• ITIL Foundation advantageous, not required.

Responsibilities

• Provide deskside and remote support within SLA timeframes.
• Log, update and close tickets in ITSM with clear issue descriptions.
• Escalate incidents beyond L1/L2 to Senior EUC Engineer with handover notes.
• Deploy, configure and collect laptops/desktops per provisioning checklist.
• Maintain physical IT store and asset records; tag hardware movements.
• Prepare devices for onboarding on new employee start date.
• Capture resolutions for knowledge base and surface recurring issues.

Skills

Desk-side support

Remote support

Windows troubleshooting

Microsoft 365

Intune enrollment

Asset tagging

ITSM

VPN & Wi-Fi

Device provisioning

Education

Matric

IT Diploma

MICT SETA learnership

CompTIA A+

MS-900

CompTIA N+/Security+

ITIL Foundation

Tools

Intune

MDM/UEM

ITSM platform

Job description

Purpose of the Role

The EUC Engineer is the frontline of End User Computing service delivery at their assigned Lesaka Group office, providing hands‑on deskside and remote support to employees for hardware, software, Microsoft 365 and connectivity issues. The role resolves the majority of day‑to‑day incidents and service requests within agreed SLAs, and escalates issues requiring deeper technical resolution to the Senior EUC Engineer.

Inherent Requirement: This role requires the manual handling of IT hardware (laptops, monitors, peripherals) as part of device deployment, office moves and desk‑side support. Reasonable accommodation will be considered on request.

Key Responsibility Areas (KRAs)

Service Delivery & SLA

• First-Line Resolution: Provide deskside and remote support, resolving hardware, software, Microsoft 365 and connectivity issues within agreed SLA timeframes.
• Ticket Discipline: Log, update and close tickets accurately in the ITSM platform, recording clear issue descriptions, resolution steps and time entries.
• Escalation: Escalate incidents beyond L1/L2 scope to the Senior EUC Engineer with a clear handover note covering steps already taken and relevant diagnostic detail.

Endpoint Management & Compliance

• Device Provisioning: Deploy, configure and collect laptops, desktops and peripherals following the standard provisioning checklist, Intune enrolment process and asset‑tagging procedure.
• Compliance Adherence: Operate within group endpoint compliance requirements — do not modify device security settings, bypass Intune policies or install unapproved software.
• Security Triage: Recognise and report endpoint security tool alerts (SentinelOne, Netskope), escalating to the Senior EUC Engineer — who owns the SecOps relationship — rather than acting on these owned platforms directly; defined critical alerts follow the documented escalation runbook.

Asset & Inventory

• Stock Control: Maintain the physical organisation of the IT store, spare equipment and peripheral inventory at the site, flagging low stock levels to the EUC Team Lead.
• Asset Records: Ensure all hardware movements are tagged and recorded accurately to support the site asset register.

Onboarding & Projects

• Onboarding Readiness: Prepare and deliver configured devices on or before a new employee's first day, following the standard readiness checklist.
• Project Support: Support device‑refresh cycles, office moves and bulk onboarding events under the direction of the Senior EUC Engineer and EUC Team Lead.

Continuous Improvement

• Knowledge Contribution: Capture resolution steps in the knowledge base and surface recurring issues to the Senior EUC Engineer for root‑cause attention — fixing the pattern, not just the ticket.

Skills, Experience, and Qualifications

Educational & Professional Qualifications

• Matric (Grade 12, NQF 4) required; IT Diploma (NQF 5 or above) preferred.
• Learners completing a formal MICT SETA learnership progress into this role on demonstrated competence.
• CompTIA A+ or equivalent hardware/support certification preferred.
• Microsoft 365 Fundamentals (MS-900) advantageous.
• CompTIA N+ and Security+ advantageous, not required.
• ITIL Foundation advantageous, not required.

Technical Experience

• Support Background: 1–3 years in IT support, helpdesk or deskside support preferred; entry‑level candidates with relevant qualifications and demonstrated aptitude will be considered.
• Microsoft Proficiency: Practical troubleshooting across Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive); workplace experience required.
• Apple Basics: Awareness of managed macOS; performs first‑line triage and escalates Mac issues to the Senior EUC Engineer.
• Endpoint Basics: Basic exposure to any MDM/UEM platform (e.g. Intune) — device enrolment and compliance concepts; platform‑specific training is provided on hire.
• Networking Basics: Wi‑Fi connectivity, VPN client troubleshooting and printer setup.
• Process Adherence: Ability to follow provisioning checklists and asset‑tagging processes accurately; familiarity with ITSM ticketing.

Industry Knowledge

• Regulated Environments: Exposure to financial services, fintech or a regulated environment advantageous.
• Compliance Awareness: Basic awareness of endpoint compliance and data‑handling responsibilities (SOX-ITGC, POPIA) as they apply at device level.

Behavioural Competencies

• Customer-First Attitude: Approaches every interaction with patience and a genuine desire to help.
• Reliability: Consistent and punctual — frontline support depends on presence.
• Willingness to Learn: Takes feedback from senior staff constructively and actively develops technical skill.
• Honest Escalation: Honest about the limits of their knowledge; escalates appropriately rather than experimenting on production devices.
• Professional Conduct: Presents professionally and treats employees, peers and site visitors with courtesy and respect at all times.

Key Relationships

Internal

• EUC Team Lead: Direct manager.
• Senior EUC Engineer: Technical guidance, escalation and mentoring.
• Learners & Graduates: Peer relationship; expected to support learners at the site.
• Endpoint Management (within Group EUC): Device compliance queries and asset register updates.
• Site Employees: Primary service recipients.
• HR / People & Culture: New‑employee device readiness coordination.

External

• Technology Vendors: Limited — primarily warranty swap‑out coordination under EUC Team Lead direction.