Employee Relations Partner

Sigma Connected Group; Cape Town; On-site; ZAR 260,000 - 340,000; Full time

Benefits offered by this job

Medical Insurance

Shuttle Service

Eye care onsite

Nurse on-site

Annual awards

EAP

Job summary

Sigma Connected Group in Woodstock, Cape Town, is seeking an Employee Relations Partner to support leaders and colleagues through fair, pragmatic ER guidance in line with employment law and policy.

You will handle complex case management, drive governance improvements, and help strengthen the colleague experience in a fast-paced environment. A minimum of 3 years in ER/HR is expected.

Qualifications

• Minimum 3 years' experience in Employee Relations, HR or a related People discipline.
• Experience supporting conduct, grievance, absence and disciplinary processes.
• Good understanding of employment legislation, ER processes and HR policies.
• Sound knowledge of South African labour legislation and restructuring/retrenchment.

Responsibilities

• Manage employee relations cases, ensuring fair, consistent handling and compliance.
• Provide practical guidance to leaders on conduct, grievance, absence and disciplinary matters.
• Coach stakeholders to balance colleague experience with business needs.
• Drive consistency in ER practices across the business and manage risk.
• Support restructuring, retrenchment and change processes with proper documentation.
• Maintain accurate case records and governance standards.
• Collaborate with People and operations for attendance and retention improvements.
• Use ER data and trends to improve policies, processes and leader capability.

Skills

Employee Relations

HR

People discipline

Tools

CCMA guidance

Job description

Location Woodstock, Diep River, Retreat
Vacancies 3

Support. Guide. Resolve People Matters Fairly.

Are you an Employee Relations professional who enjoys supporting leaders and colleagues through people matters with fairness, confidence and a practical approach?

At Sigma, we’re looking for an Employee Relations Partner to support our leaders and colleagues through employee relations matters, ensuring issues are managed fairly, pragmatically and in line with employment legislation, company policy and business requirements.

This is an exciting opportunity to provide practical, specialist ER guidance across a fast-paced operational environment, supporting complex case management, driving consistency in ER practice and identifying opportunities for continuous improvement that strengthen governance, reduce risk and improve colleague and business outcomes.

Sigma Family

At Sigma, we stand out and have now been acknowledged 3 years in a row by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover.

Fuel Up & Connect - Our Food Trucks are here with healthy bites and comfort treats to keep you energized and smiling all day!

Pamper Yourself - Visit our unisex Beauty Parlor for brow threading, nails, lashes, waxing and lovely full body massages. Because feeling fabulous is part of the journey!

Your Health Matters - We have a nurse on-site to assist with any female health-related queries, support when you need it most.

Your Vision, Our Mission, All Done Where You Work - We’re bringing eye care to you! From eye testing to trendy spectacles, it all happens onsite for your convenience!

Transportation Benefits - Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace - all amazing people are welcome in the Sigma Family.

What Your Day-to-Day Will Look Like

• Manage employee relations cases, ensuring matters are handled fairly, consistently and in line with employment legislation, company policy and business requirements.
• Provide practical guidance and support to leaders on conduct, grievance, absence, disciplinary and other people-related matters.
• Coach and guide stakeholders to make confident, balanced decisions that consider colleague experience, business requirements and risk.
• Drive consistency in how ER matters are managed across the business, ensuring leaders apply policies, processes and decision-making principles in a fair, robust and commercially aligned way.
• Support fair and timely resolution of employee relations issues through effective case management and stakeholder engagement.
• Support restructuring, retrenchment and organisational change processes, including consultation preparation, stakeholder guidance, documentation and risk management.
• Maintain accurate case documentation and administration, ensuring quality, consistency and compliance standards are met.
• Apply employment law knowledge and company policies to support compliant, practical and commercially appropriate outcomes.
• Provide support on escalated and externally referred matters, including CCMA processes, Labour Court-related preparation, case file quality, evidence gathering and liaison with internal or external legal support where required.
• Build trusted working relationships with colleagues and leaders through clear communication, professionalism and credibility.
• Manage multiple cases simultaneously while maintaining attention to detail, quality and service standards.
• Work collaboratively with People colleagues and operational leaders to improve attendance, retention and overall colleague experience.
• Use ER data, case trends and lessons learned to recommend improvements to policies, processes, templates, coaching and governance frameworks.

What Amazing People Bring to the Role..

You're an experienced Employee Relations professional who can build strong relationships, communicate effectively and provide practical support that helps leaders manage people matters confidently and fairly.

At your core, you're passionate about achieving balanced outcomes for colleagues and the business. You bring sound judgement, strong organisational skills and a pragmatic approach to resolving issues while maintaining compliance, reducing risk and improving the consistency and maturity of ER practice across the organisation.

Key measures of success will include case resolution effectiveness, ER compliance and governance, consistency of outcomes, continuous improvement delivery, successful support of restructuring or retrenchment activity, CCMA and Labour Court risk management, retention and attendance improvement, and stakeholder satisfaction.

You’ll ideally bring

• Minimum 3 years' experience in Employee Relations, HR or a related People discipline.
• Experience supporting conduct, grievance, absence and disciplinary processes.
• Good understanding of employment legislation, ER processes and HR policies.
• Sound knowledge of South African labour legislation and practical experience supporting restructuring, retrenchment and organisational change processes.
• Exposure to CCMA matters, Labour Court-related preparation, arbitration or conciliation processes, and working with legal partners would be advantageous.
• Experience coaching and influencing stakeholders to achieve fair and consistent outcomes.
• Ability to manage multiple employee relations cases effectively within a fast-paced environment.
• Strong communication, relationship-building and problem-solving skills.
• Good commercial understanding and the ability to balance colleague and business needs.
• A continuous improvement mindset, with the ability to identify trends, strengthen controls and improve ER processes, templates and leader capability.
• BPO, contact centre or multi-site experience would be advantageous.

This isn't just another Employee Relations role.

It's an opportunity to make a real impact by supporting leaders through complex people matters, driving consistent ER practice, strengthening governance and helping the business navigate change, restructuring and risk with confidence and care.

If you're ready to use your ER experience to build trusted relationships, support fair decision-making and help resolve people matters with confidence, we'd love to hear from you.

Join the Sigma Family.