Ecommerce Sales Administrator

Sentinel Staffing Services; Gauteng; On-site; ZAR 180,000 - 300,000; Full time

Job summary

Sentinel Staffing Services in Gauteng seeks an E-Commerce Sales Administrator with bookkeeping knowledge to support online sales, customer service, and financial records in a fast-paced environment.

You will process orders across Makro and Amazon, coordinate shipments, assist with invoicing and reconciliations, and liaise with warehouse and finance to ensure accurate, timely administration. Experience with ERP systems and Excel is preferred.

Qualifications

• Matric or NQF Level 4 equivalent.
• Minimum 2 years' experience in administrative, e-commerce, sales support, or bookkeeping role.
• Working knowledge of bookkeeping principles and financial administration.
• Experience with ERP systems.
• Strong Microsoft Excel skills.

Responsibilities

• Process and manage online orders across e-commerce platforms (Makro, Amazon).
• Monitor channels, ensure orders are processed accurately and timely.
• Assist customers with order enquiries, invoices, delivery updates, and product queries.
• Coordinate drop shipments, lead-time orders, and deliveries.
• Resolve customer complaints professionally and efficiently.
• Facilitate courier bookings and online collections/deliveries.
• Maintain online sales records and documentation.

Skills

MS Excel

Customer service

Data entry

Inventory & stock control

Analytical thinking

Education

Matric / Grade 12 or NQF Level 4

Tools

Makro platform

Amazon platform

ERP systems

Job description

E-commerce sales administrator (with bookkeeping knowledge)

Large distribution company in Centurion is seeking a highly driven and detail-oriented E-Commerce Sales Administrator. This is an exciting opportunity for a candidate who enjoys working in a fast-paced online sales environment while supporting financial and administrative processes. The successful candidate will play a key role in managing e-commerce sales activities across online marketplaces, ensuring excellent customer service, maintaining accurate financial records and supporting the accounting function.

The ideal candidate must be adaptable, customer focused, commercially minded, and comfortable working with multiple systems and deadlines.

E-Commerce Sales & Customer Service

• Process and manage online orders received through various e-commerce platforms, including Makro and Amazon.
• Monitor online sales channels and ensure orders are processed accurately and timeously.
• Assist customers with order enquiries, invoice requests, delivery updates, and product-related queries.
• Coordinate drop shipments, lead-time orders, and customer deliveries.
• Resolve customer complaints and disputes professionally and efficiently.
• Facilitate courier bookings and manage online-related collections and deliveries.
• Ensure all online sales documentation and records are complete and accurate.
• Assist with stock investigations, returns, and reimbursement processes.
• Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
• Generate reports and sales-related documentation as required.

Bookkeeping & Financial Administration

• Capture and process supplier invoices, reimbursements, and financial transactions.
• Load daily and monthly payments in accordance with company procedures.
• Process journals and maintain accurate reconciliations.
• Assist with debtor-related administration and customer account queries.
• Maintain records of returns, reimbursements, credits, and stock adjustments for accounting purposes.
• Support the Accountant with bookkeeping and financial administration tasks.
• Ensure all financial records are accurate and up to date.
• Assist with month-end administrative requirements and reporting.

General Administration

• Provide switchboard support when required.
• Maintain accurate filing and record-keeping systems.
• Perform additional administrative duties as assigned by management.

Minimum Requirements

• Matric (Grade 12) or NQF Level 4 equivalent.
• Minimum 2 years' experience in an administrative, e-commerce, sales support, or bookkeeping role.
• Working knowledge of bookkeeping principles and financial administration.
• Experience working with ERP systems.
• Computer literate with strong Microsoft Excel skills.
• Experience with online marketplaces and e-commerce platforms will be advantageous.
• Understanding of inventory, debtors, and stock control processes will be beneficial.