Ecommerce Manager

My China Sa- Variety Store; Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A local family-owned business in South Africa is looking for an E-commerce Manager for a temporary position of 3 months. The role involves developing an online sales platform, analyzing market trends, and optimizing user experience. Candidates should have a strong background in digital marketing and at least 3 years of experience in e-commerce within South Africa. The position requires effective team leadership and strategic operational skills.

Qualifications

• Minimum 3–5 years of experience in e-commerce or digital marketing in a South African retail environment.
• Experience with online sales platforms essential.
• Knowledge of local payment gateways and logistics.

Responsibilities

• Develop and implement a comprehensive e-commerce online sales platform.
• Analyze online market trends and customer data.
• Optimize the website for user experience and mobile-friendliness.
• Plan and manage digital marketing campaigns.

Skills

Strategic thinking

Digital marketing analysis

Project management

Team leadership

Attention to detail

Education

Degree in Marketing, E-commerce, or Business Management

Digital marketing certification

Tools

Google Analytics

SEO tools

PPC management tools

Shopify

WooCommerce

Job description

My China SA is a South African Family-owned business that supports local suppliers situated in Benoni that requires E-commerce Manager Temporary 3 months position.

Role Description

Develop and implement a comprehensive e-commerce online sales platform from start to end with strategy for the South African market.

Analyze online market trends and customer data to identify growth and expansion opportunities.

Ensure that all products, prices, and stock levels are accurate and up-to-date.

Optimize the website for speed, user experience (UX), and mobile-friendliness.

Manage integrations with payment gateways (PayFast, PayGate, Ozow, etc.) and delivery partners (The Courier Guy, PUDO, Fastway, etc.).

Plan and manage digital campaigns across Google Ads, Meta (Facebook / Instagram), TikTok, and email.

Collaborate with the marketing team to develop SEO, social media, and content strategies.

Analyze campaign performance and optimize ad spending for maximum return on investment (ROI).

Monitor daily, weekly, and monthly online sales, conversion rates, and average order value.

Use analytical tools (Google Analytics, Meta Business Suite, etc.) to measure performance.

Prepare management reports with recommendations for improvement.

Ensure a smooth ordering process, accurate inventory levels, and timely delivery to customers.

Develop strategies for customer retention, loyalty programs, and feedback processes.

Handle escalations and coordinate with customer service and logistics teams.

Collaborate with third-party partners (web developers, marketing agencies, delivery companies).

Lead a small e-commerce support team or coordinator.

Ensure that all online processes comply with POPIA and data security requirements.

Qualifications

Degree in Marketing, E-commerce, Business Management, or a related field.

Digital marketing or data analysis certification (e.g. Google Ads, HubSpot, Meta Blueprint) is an advantage.

Minimum 3–5 years of experience in e-commerce or digital marketing within a South African retail environment.

Experience with online sales platforms (Shopify, WooCommerce, Takealot Seller Portal, etc.).

Knowledge of local payment gateways, logistics partners, and online consumer behaviour in South Africa.

Strong strategic and analytical thinking.

Proficiency in Google Analytics, SEO, PPC, and social media marketing.

Good project management and team leadership skills.

High attention to detail, accuracy, and customer experience.

Exceptional leadership abilities, with a proven track record of effectively managing teams and driving results.

Strong analytical skills, capable of interpreting data and market insights to inform decision making.

Seniority Level

Not Applicable