Earthmoving Service Support Coordinator - Warranty Claims

Enablesa (Pty) Ltd; Johannesburg; On-site; ZAR 360,000 - 540,000; Full time

Job summary

Enablesa (Pty) Ltd in Johannesburg seeks an experienced Service Support Coordinator for earthmoving equipment to manage warranty claims, monitor statuses, and ensure documentation accuracy. You will coordinate preventative maintenance, mentor technicians, and promote tech-enabled service delivery from our Johannesburg team.

The role requires 3–5 years in earthmoving tech, 2 years in warranty management, and a valid driver’s license. Join us to drive continuous improvement in service outcomes.

Qualifications

• Grade 12 and Earthmoving Mechanic Trade Test essential.
• Technical/mechanical knowledge of earthmoving equipment.
• Minimum 3–5 years technical experience in earthmoving industry.
• Minimum 2 years’ experience in warranty systems management.
• Valid driver’s license.

Responsibilities

• Submit all warranty claims within OEM timelines
• Monitor claim status and resolve rejected or pending claims
• Ensure all supporting documentation is complete and accurate
• Reconcile OEM payments against submitted claims
• Develop and implement annual technical training plan
• Monitor completion of OEM training and certifications
• Promote the use of technology to improve service delivery
• Mentor technical personnel and dealers
• Ensure compliance with company policies and procedures
• Maintain accurate service, warranty and technical records
• Support branch and dealer administrative requirements
• Monitor machine health through telematics
• Review SOS reports and critical machine alerts daily
• Coordinate preventative maintenance and repairs before failures occur
• Communicate recommendations to branches and customers
• Monitor monthly OEM KPIs and dealer performance
• Review performance with branches and dealers
• Implement corrective actions where targets are not achieved
• Drive continuous improvement initiatives

Skills

Technical knowledge

Earthmoving equipment understanding

Warranty management

Education

Grade 12

Earthmoving Mechanic Trade Test

Job description

Enablesa (Pty) Ltd in Johannesburg seeks an experienced Service Support Coordinator for earthmoving equipment to manage warranty claims, monitor statuses, and ensure documentation accuracy. You will coordinate preventative maintenance, mentor technicians, and promote tech-enabled service delivery from our Johannesburg team.

The role requires 3–5 years in earthmoving tech, 2 years in warranty management, and a valid driver’s license. Join us to drive continuous improvement in service outcomes.