E‑commerce Ops & Vendor Experience PM

Amazon; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Amazon South Africa is building its Retail Operations and Initiatives function. This role partners with vendor management, supply chain, in-stock, and technology teams to identify and resolve process defects and system gaps that prevent products from reaching customers.

You will leverage data to diagnose operational friction, define governance, and drive cross-functional accountability for supply chain and vendor experience outcomes.

Qualifications

• 3+ years of technical product or program management experience.
• Experience owning/driving roadmap strategy and definition.
• Experience working with Excel, reporting tools, and large-scale data mining tools such as Power BI, Python, SQL, or Tableau, or experience using financial models, KPIs, and data analysis to inform business decisions with proven business impact.
• Experience in e-commerce, retail or advertising, or experience in logistics.

Responsibilities

• Lead cross-functional initiatives across vendor experience, supply chain, and selection health, partnering with Retail Business Services, Vendor Managers, In-Stock, and technology teams.
• Diagnose root causes of operational defects through data analysis and process mapping; develop and scale solutions that address systemic gaps rather than individual symptoms.
• Define key performance metrics and build governance mechanisms (intake processes, triage cadences, escalation paths) for ongoing monitoring and continuous improvement.
• Build standard operating procedures and drive adoption across multiple business teams, converting manual processes into repeatable, automated workflows.
• Prepare and lead business reviews that communicate progress, root cause findings, and prioritized recommendations to senior leadership.

Skills

Product management

Roadmap strategy

Data analysis

Cross-functional collaboration

Tools

Excel

Power BI

Python

SQL

Tableau

Job description

Amazon South Africa is building its Retail Operations and Initiatives function. This role partners with vendor management, supply chain, in-stock, and technology teams to identify and resolve process defects and system gaps that prevent products from reaching customers.

You will leverage data to diagnose operational friction, define governance, and drive cross-functional accountability for supply chain and vendor experience outcomes.