Dynamic Front-Of-House Manager For Busy Restaurant

Phoenix Recruitment Limited; Pretoria; Presencial; ZAR 150.000 - 210.000; Jornada completa

Descripción de la vacante

Phoenix Recruitment Limited is seeking an energetic events and reservations coordinator to join our Pretoria-based hospitality team. You will manage front‑of‑house bookings, boardroom reservations, and large events, ensuring superb guest experience from first contact to completion.

You will build relationships with corporate and community clients, coordinate with kitchen and service teams, handle enquiries, and drive repeat bookings while maintaining accurate diaries and clear communications.

Formación

• Experience in hospitality, events or customer-facing roles.
• Strong customer service and communication skills.
• Some sales, business development or commercial experience.
• Highly organised and able to manage multiple priorities.

Responsabilidades

• Front-of-house hospitality and restaurant reservations.
• Boardroom and corporate meeting bookings.
• Events and function coordination.
• Customer and community relationship building.
• Marketing and business development support.
• Manage enquiries and bookings professionally from first contact through to completion.

Conocimientos

Hospitality experience

Customer service

Sales awareness

Multi-tasking

Descripción del empleo

Responsibilities

• Front‑of‑house hospitality and restaurant reservations
• Boardroom and corporate meeting bookings
• Events and function coordination
• Customer and community relationship building
• Marketing and business development support
• Manage enquiries and bookings professionally from first contact through to completion, while actively identifying opportunities to generate repeat business and revenue

Guest Experience & Reservations

• Welcome guests warmly and professionally and create an exceptional first impression
• Manage restaurant reservations, booking enquiries, cancellations, amendments and special requests
• Maintain an accurate and up‑to‑date booking diary
• Coordinate larger or special bookings with the kitchen and service teams
• Handle customer concerns professionally and take ownership of resolving issues

Boardroom & Corporate Bookings

• Manage the boardroom diary and maximise its utilisation
• Respond to corporate enquiries and coordinate dates, numbers and requirements
• Explain and sell boardroom packages, including beverages and light snacks, breakfast, lunch and tailored catering options
• Provide clear information on pricing and inclusions
• Coordinate with the operational team to ensure the boardroom and catering are professionally prepared
• Build relationships with local businesses to encourage repeat bookings

Events & Functions

• Help establish the venue as a sought‑after place for private, corporate and community events, including: Special Celebrations, Conferences, Product Launches, Networking Events, Craft & Community Markets, Club & Motorcycle Events, Live Entertainment, Private Dining, Corporate Events, etc.
• Respond to enquiries and understand client requirements
• Present spaces, menus and event options
• Prepare or coordinate quotations and proposals
• Conduct venue viewings
• Maintain the events calendar and client records
• Coordinate event requirements with the kitchen, service team and management
• Assist with layouts, catering, décor, entertainment and other logistics
• Maintain client communication before and after events
• Generate repeat business and referrals

Marketing & Business Development

• Promote the restaurant, boardroom, events and special offers
• Build relationships with local businesses, community organisations, clubs and event organisers
• Support social media content, promotions and customer engagement
• Capture useful photographs, stories and event content for marketing
• Build and maintain a database of corporate, community and event contacts
• Identify opportunities to convert enquiries into confirmed bookings
• Track enquiries, bookings and lost opportunities and provide feedback to management

Administration & Commercial Accountability

• Maintain accurate restaurant, boardroom and events diaries
• Ensure bookings and customer requirements are accurately communicated to the operational team
• Maintain event documentation, confirmations and customer information
• Assist with deposits, invoicing and payment follow‑ups where required
• Provide simple weekly booking and events reports
• Keep management informed of upcoming events, key customer requirements and potential issues
• Consistently ask: "How can we turn this enquiry into an opportunity?"

Requirements

• Experience in hospitality, events or customer‑facing roles, who is equally comfortable dealing with a family booking a table, a corporate client planning a meeting or an organiser planning a major event
• Experience with reservations and booking systems
• Experience coordinating functions, conferences or events
• Strong customer service and communication skills
• Some sales, business development or commercial experience
• Comfortable dealing with corporate clients and community organisations
• Strong computer literacy and confidence using telephone, WhatsApp and email
• A good appreciation for leveraging Social Media as a marketing platform
• Highly organised and able to manage multiple priorities
• Professional personal presentation
• Knowledge of, or strong connection to, the Pretoria East business and community environment
• Warm makes people feel genuinely welcome
• Energetic enjoys a busy hospitality environment
• Organised keeps bookings, details and commitments under control
• Commercial sees opportunities and understands that bookings drive revenue
• Proactive makes things happen rather than waiting to be asked
• Resourceful finds solutions when plans change
• Professional represents the business positively
• Creative brings ideas for events and customer experiences
• Community‑minded enjoys building lasting relationships