Dispute Resolution & Customer Outcomes Lead

Prime South Africa; Randburg; On-site; ZAR 480,000 - 750,000; Full time

Benefits offered by this job

Leadership development

Fair and innovative culture

Cross-functional exposure

People-centric environment

Job summary

Prime South Africa is seeking a Market Conduct Junior Manager to lead a team responsible for managing client complaints and driving improvements in customer outcomes.

The role suits someone with strong leadership potential, excellent communication, and a passion for solving problems across governance, operations, and customer experience.

You will collaborate with claims, service, operations, and leadership to resolve complex matters and build processes that reduce recurring issues.

Qualifications

• Completed tertiary degree in law, accounting, or related field.
• Experience leading people or teams.
• Experience investigating issues or managing processes.
• Strong reporting and stakeholder management skills.

Responsibilities

• Lead and coach a Market Conduct team.
• Foster accountability and high performance across the business.
• Support performance management and capability building.
• Collaborate with claims, service, operations and leadership to resolve complex matters.

Skills

Analytical thinking

Leadership

Stakeholder management

Problem solving

Communication skills

Coaching

Data analysis

Education

LLB

BCom Law

Internal Audit

BCom Financial Management

Job description

Prime South Africa is seeking a Market Conduct Junior Manager to lead a team responsible for managing client complaints and driving improvements in customer outcomes.

The role suits someone with strong leadership potential, excellent communication, and a passion for solving problems across governance, operations, and customer experience.

You will collaborate with claims, service, operations, and leadership to resolve complex matters and build processes that reduce recurring issues.