Dispatch Supervisor

Italtile; Bloemfontein; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Italtile is seeking a results-driven Dispatch Supervisor to lead our warehouse team in Bloemfontein. You will ensure timely deliveries, accurate stock counts, and effective space utilisation to deliver a seamless customer experience.

The role requires hands-on leadership, strong attention to detail, and experience in retail warehouse operations. You will train staff, coordinate daily activities, and maintain optimal stock flow and reporting.

Qualifications

• Excellent communication and interpersonal skills.
• Previous experience in retail warehouse management.
• Previous experience in people management.
• Ability to work in a fast-paced environment with a strong focus on customer satisfaction.
• Strong problem-solving skills and a customer-centric approach.

Responsibilities

• Schedule deliveries and receiving stock.
• Ensure space is created in advance for incoming stock.
• Pack stock in designated areas as per space allocations.
• Capture stock and verify invoices in the system within an hour of receiving.
• Run VMI and MRP for stock as required.
• Update model stock and reorder points for stock managed manually or via VMI/MRP.
• Maintain housekeeping in warehouse, yard, tiling station, and racks.
• Fill tile bays and pull stock forward in bays.
• Move stock around in-store for optimal space usage.
• Complete warehouse mapping, numbering and bin allocations.
• Number and cross-check tiles displayed with warehouse stock.

Skills

Communication skills

Warehouse management

People management

Customer focus

Multitasking

Job description

We are looking for dynamic and results-driven Dispatch Supervisor to join our team. The ideal candidate should be passionate about customer service and have a strong understanding of the warehouse processes and actively motivate the warehouse team to deliver a seamless customer experience.

• Responsible for scheduling the deliveries and receiving all stock.
• Ensure that space is created in advance for stock that is expected to arrive for better stock management.
• Responsible for packing all stock in designated areas including all taps, mosaics and décor in the correct spaces as agreed and as per designated space allocations.
• Responsible for capturing all stock and invoice verifying on the system within an hour of receiving.
• Responsible for running all VMI and MRP for stock as and when required.
• Responsible for updating model stock and re-order points of all stock whether managed manually, or via VMI or MRP.
• Responsible for all cleaning, organising and housekeeping in the warehouse, yard, tiling station, skip area and on top of tile racks.
• Responsible for filling tile bays and pulling the stock forward in the bays.
• Responsible for moving stock around in the store for optimal use of space in the store.
• Complete all the warehouse mapping, numbering and bin allocations.
• Ensure that all the tiles that are displayed on the slopes, A-frames and double boards are numbered and correspond with the numbers in the warehouse where the tiles are stored.
• Ensure that all credited stock that is placed in the ‘returns area’ is packed back to stock after it has been verified. A file with daily credit note reports signed by the warehouse manager/his assistant must be kept
• Ensure that the following best practice are followed when counting stock:

a.Count the store twice a month (1-15) and (16-30). The second count may be done by merchandise category leaders/the warehouse manager’s assistant.

b.Count the adhesives at least twice a week (preferable on a Monday and on a Friday), to ensure stock integrity before and after the weekend on the fastest line in the store.

c.Count all the tiles that are less than 50m2 once a week (preferably on a Friday), before the weekend to allow for clearance planning over the weekend.

d.Count all the stock that is returned daily.

e.Count all the display stock once a month.

f.Ensure that the 18 hours stock count test is done monthly.

• Responsible for writing off all broken and damaged stock, end of range/toxic stock, sample and display stock, customer claims and stock losses as it happens.
• Assist the merchandise category leaders to identify dead stock.
• Maintaining the odd lot area at all times and limit the odd lot pallets to less than four at any given point in time.
• Ensure that all stock that is in stock is actually on display; check the different merchandise categories weekly. A signed SOH report after confirming if every item in stock is displayed must be filed.
• Manage all stock received vs. cost of sales in conjunction with manage matrix
• Manage the GR/IR account ensuring that it is clear (barring stock in transit from DC, Cedar and ITD) and negative PO’s
• Keep all the negative purchase orders (for outstanding credits) on the GR/IR for less than two weeks.
• Any stock movement with financial implications must be discussed with the operator.
• Update of all the visuals under his control by the 5th of each month and engage the team to come up with action plans under each control.
• Communicate to the store manager, monthly objectives in writing by the 6th of each month.
• Responsible for training of all employees under his supervision and for conducting monthly one on ones with them by the 7th of each month.
• Responsible for keeping a file for all the stock counts variance reports on stock losses posted and stock written off.

Warehouse measurable goals

2.Stock turn

• Excellent communication and interpersonal skills.
• Previous experience in retail warehouse management.
• Previous experience in people management
• Ability to work in a fast-paced environment with a strong focus on customer satisfaction.
• Strong problem-solving skills and a customer-centric approach.
• Must be a team player with a proactive and positive attitude.
• High attention to detail and ability to multitask.
• Familiarity with the company’s product offerings is an advantage.
• Availability to work retail hours, including weekends and public holidays.