Director, Global Remote Operations Center

Placements24; Randburg; Hybrid; ZAR 2,976,000 - 4,960,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Performance bonuses

Stock options

Paid time off

Fully remote work

Job summary

Placements24 is seeking an experienced Remote Operations Center Director to establish and lead a global, virtual operations center. This 100% remote position drives strategy, efficiency, and infrastructure for 24/7 service across distributed teams.

Applicants will have a strong IT operations background, crisis management skills, and proven success directing remote teams in high-stakes environments. The role offers a competitive executive package and fully remote work.

Qualifications

• Master’s degree in Computer Science, Information Technology, Engineering, or related field.
• Minimum 10 years IT operations management experience, with 5+ years in a director-level role overseeing large-scale 24/7 centers.
• Experience leading geographically dispersed remote teams.

Responsibilities

• Develop and implement the strategic vision and operational plan for the global remote operations center.
• Lead, mentor, and manage a distributed team of IT operations engineers and support staff.
• Ensure continuous availability, performance, and security of client systems and services.
• Establish and refine incident management, problem resolution, and disaster recovery protocols.
• Oversee deployment and management of monitoring tools and alerting systems.
• Drive process improvements and automation initiatives within the operations center.
• Manage operational budgets, resources, and vendor relationships.
• Foster proactivity, collaboration, and continuous learning among the remote team.
• Serve as escalation point for critical operational issues.

Skills

IT operations management

Strategic planning

Crisis management

Remote team leadership

Stakeholder management

Strong communication

Problem solving

Education

Master's degree in CS/IT/Engineering

Tools

ITIL

Job description

Placements24 is seeking an experienced Remote Operations Center Director to establish and lead a global, virtual operations center. This 100% remote position drives strategy, efficiency, and infrastructure for 24/7 service across distributed teams.

Applicants will have a strong IT operations background, crisis management skills, and proven success directing remote teams in high-stakes environments. The role offers a competitive executive package and fully remote work.