Remote Operations Center Director

Placements24; Randburg; Hybride; ZAR 2 976 000 - 4 960 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

Performance bonuses

Stock options

Paid time off

Fully remote work

Résumé du poste

Placements24 is seeking an experienced Remote Operations Center Director to establish and lead a global, virtual operations center. This 100% remote position drives strategy, efficiency, and infrastructure for 24/7 service across distributed teams.

Applicants will have a strong IT operations background, crisis management skills, and proven success directing remote teams in high-stakes environments. The role offers a competitive executive package and fully remote work.

Qualifications

• Master’s degree in Computer Science, Information Technology, Engineering, or related field.
• Minimum 10 years IT operations management experience, with 5+ years in a director-level role overseeing large-scale 24/7 centers.
• Experience leading geographically dispersed remote teams.

Responsabilités

• Develop and implement the strategic vision and operational plan for the global remote operations center.
• Lead, mentor, and manage a distributed team of IT operations engineers and support staff.
• Ensure continuous availability, performance, and security of client systems and services.
• Establish and refine incident management, problem resolution, and disaster recovery protocols.
• Oversee deployment and management of monitoring tools and alerting systems.
• Drive process improvements and automation initiatives within the operations center.
• Manage operational budgets, resources, and vendor relationships.
• Foster proactivity, collaboration, and continuous learning among the remote team.
• Serve as escalation point for critical operational issues.

Connaissances

IT operations management

Strategic planning

Crisis management

Remote team leadership

Stakeholder management

Strong communication

Problem solving

Formation

Master's degree in CS/IT/Engineering

Outils

ITIL

Description du poste

About the Role

Our client, a cutting-edge technology firm, is seeking an experienced and dynamic Remote Operations Center Director to establish and lead their global, virtual operations center. This position is 100% remote, offering unparalleled flexibility. The Director will be responsible for overseeing the strategic direction, operational efficiency, and technological infrastructure of the remote operations center. This includes managing a distributed team of IT and operations professionals, ensuring 24/7 service availability, and implementing robust monitoring and incident management protocols. The ideal candidate will possess a strong background in IT operations, crisis management, and leading remote teams in a high-stakes environment.

Key Responsibilities

• Develop and implement the strategic vision and operational plan for the global remote operations center.
• Lead, mentor, and manage a diverse, distributed team of IT operations engineers and support staff.
• Ensure the continuous availability, performance, and security of client systems and services.
• Establish and refine protocols for incident management, problem resolution, and disaster recovery.
• Oversee the deployment and management of monitoring tools and alerting systems.
• Drive process improvements and automation initiatives within the operations center.
• Manage operational budgets, resource allocation, and vendor relationships.
• Foster a culture of proactivity, collaboration, and continuous learning among the remote team.
• Serve as a key point of escalation for critical operational issues.

Requirements

• Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• Minimum of 10 years of progressive experience in IT operations management, with at least 5 years in a directorial role overseeing large-scale, 24/7 operations centers.
• Extensive experience in managing geographically dispersed teams in a remote-first environment.
• Deep understanding of IT infrastructure, cloud technologies, networking, and cybersecurity principles.
• Proven experience with ITIL frameworks, incident management, and service desk operations.
• Exceptional leadership, strategic planning, and problem-solving capabilities.
• Excellent communication and stakeholder management skills, adept at virtual interaction.
• Demonstrated ability to manage complex projects and drive technological innovation.
• Must have a reliable high-speed internet connection and a suitable home office environment.

Benefits

• Our client offers a highly competitive executive salary, comprehensive benefits package including medical, dental, and vision insurance, performance-based bonuses, stock options, generous paid time off, and the unique advantage of a fully remote work structure. This role provides the opportunity to shape the future of global technology operations for an innovative leader in the tech industry.